Proven track record in improving office efficiency, managing patient relations, and ensuring compliance with healthcare regulations. Strong leadership skills and a commitment to enhancing patient care and staff productivity.Oversee daily operations of the maternal-fetal medicine office, managing a team of 12 administrative and clinical staff.Coordinate patient scheduling and ensure timely processing of referrals.Implement office policies and procedures to improve efficiency and patient satisfaction.Monitor compliance with healthcare regulations and maintain accurate patient records.Facilitate communication between patients, physicians, and healthcare staff to enhance service delivery.Manage front office operations, including patient intake, scheduling, and billing.Developed and maintained office procedures to streamline workflows and improve patient care.Assisted in the training and development of new administrative staff.Maintained inventory of medical supplies and managed vendor relationships.SkillsOffice ManagementPatient RelationsStaff Coordination and TrainingBilling and Insurance ProcessingCompliance and Regulatory KnowledgeStrong Communication SkillsTime ManagementProficient in EMR/EHR Systems

Oversee daily operations of a busy neurosurgery office, ensuring efficient patient flow and staff performance.Coordinate scheduling for multiple surgeons and patients, optimizing clinic resources and reducing wait times.Manage patient billing and insurance claims, improving reimbursement ratesImplement electronic health record (EHR) systems to streamline patient documentation and enhance data accessibility.Train and supervise administrative staff, fostering a collaborative team environment.

Oversees and manages administrative functions within an assigned office(s) or division(s)Manages the day to day operations of a physician practiceAssists with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organizationManages staff relations including performance management, staff satisfaction and conflict managementPerforms and oversees scheduling, recruitment, and payrollManages, monitors and assists in the development of departmental budgetsReports budget variances monthly to Regional Director, identifies and reports on practice issues/opportunities and associated action plansManages regulatory compliance, departmental contracts and vendor relationsDetermines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order Develop and implements organizational policies and proceduresDevelop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessaryManages customer needs face to face or via phone, triages phone calls to assess/authorize urgent & emergent appointments, rounding on staff and patients, monthly metrics, CME records for Physicians, legal requests , and acts as a backup to the Director

Successfully opened 2 urgent care/occupational medicine centers in the South Florida market• Manage daily operations of two urgent care/occupational med centers to ensure excellent customer service while achieving high employee satisfaction rates• Interviews, hiring, training, and evaluation of 20 employees, including support staff and providers• Oversees budget and labor- improving and meeting direct margin and labor goals• Consistently exceeding net promoter score (patient satisfaction) on a quarterly basis