April Shaw Email & Phone Number

Huntington, Ny

I am responsible for all operational, administrative and client support functions within a Branch Office. I also performs certain supervision functions for a Branch office as delegated by the Branch Manager. I function as a part of the Branch Manager’s team and work closely with the Compliance and Operations departments. Additionally, I coordinate any operations matters involving the branch with home office operations staff.Responsibilities include:• Overall responsibility for all branch operations functions including but not limited to: cashiering, disbursement of checks and securities, processing incoming and outgoing correspondence, account transfers, home office reports, client correspondence, and other documents consistent with retention requirements.• Supervising and training all support staff and members to ensure that Financial Advisors and clients receive superior service consistent with company policy. Specific supervisory tasks include but are not limited to:• Training of new support staff members including New Advisors and Assistants. Conducting regular meetings on new policies and procedures. • Providing feedback to support staff members.• Provide telephone service to clients and potential clients, prompt, accurate, and timely attention to detail. • Provide work direction to of the staff and coordinate workflow within the office.• Assist others by acting as a resource in the areas of firm policy, training, and coaching.• Actively seek out and maintain an advanced knowledge base on all products and services, technology, forms and systems.• Perform other duties as required that contribute to the overall effectiveness of the position and the branch as a whole.Skills• Excellent customer service skills• Computer skills in Word, Excel, and Powerpoint, Outlook• Work effectively in a fast paced, deadline oriented environment• Strong attention to detail• Able to work effectively as part of a team• High ethical standards

Huntington, Ny

I assisted the Branch Manager with all levels of Operational Preceedures.This would entail:Processing of all business and financial formsDepositing of client check and securitiesAnswering inquires from clientsSchedualing meeting for the Branch Manager Document RetentionCorrespondence RetentionOrdering all office suppliesOverseeing all new Advisors and ensuring a smooth transition from their previous Broker Dealer to our Branch office. This would include handling all aspects of client information and forms as well as having the Advisor's information updated with all investment companies.I would also deal with our Compliance office and make sure the office and all staff memebers were Federally Compliant.Assisting with Seminars from making invitations, to ensuring all materials presented were compliant with our backoffice, to attending actual seminars to make sure the event went seamless.Creating advertising pieces for print using Photoshop and Coreldraw. Utlitmatley having all pieces approved for use with the public and dealing directly with publishers.

Lindenhurst, New York

Assistant to the Regional Sales DirectorResponsibilities included coordinating operations between 20 man sales team and back officeDuties involved speaking with clients and ensuring all orders were placed and delivered in a timely mannerProcuring purchase orders from New City Schools for suppliesProvide general administrative and clerical support including mailing, scanning, faxing and copying to managementMaintain electronic and hard copy filing systemOpen, sort and distribute incoming correspondencePerform data entry and scan documentsManage calendar for Regional Director and Distinct ManagerAssist in resolving any administrative problemsAnswer calls from customers regarding their inquiriesPrepare and modify documents including correspondence, reports, drafts, memos and emailsSchedule and coordinate meetings and appointments

Hempstead, New York

Liaison between patients requiring medical assistance and hospital personalResponsibilities included obtaining all pertinent patient information as well their medical insuranceHandled patient admission forms and ensured all signatures were in good order to allow for treatment and billing purposes

Port Washington, New York

Worked with the Hempstead General Radiology Department to ensure all their billing and patient insurance forms were processed correctly and in a timely mannerPresented weekly meetings with the Radiology Department heads to update them on the status of the monthly revenueDealt with the various Hempstead General Hospital Department heads to confirm all the required patient information was uploaded to National Medical Management