April Thomas Email & Phone Number

Canada

Calgary, Alberta, Canada

• Maintained on a monthly basis:o High CSI scores (940+), o ELR ($180+) o Hours per RO (2.6 – 3.0+) • Fully trained in multiple Automotive programs and completed level 1 trouble shooting on the following: o CDK create new and modify existing Op-Codes o X-Time both online and iPad programso MPI – MultiPoint Edge Programo Reynold and Reynolds• Very Customer Service oriented and effective at conflict resolution • Created and oversee loaner vehicle program for the Service Department• Well versed in maintenance schedules for multiple makes• Support and aid co-Advisors with difficult customers or sales• Responsible for the creation and maintenance of various processes together with supporting spreadsheets and documents (ex. Loaner vehicle program, CSI Co-ordinator follow-up, etc.)• Responsible for ordering and contributed to cost reductions for various service needs i.e. took the initiative to successfully research and source key tags at a cost reduction of 90% ($4500 to $450 ordered 2x/year)• Successfully completed all available on-line training for both Service Advisor and Service Manager Roles• Assist Service Manager with various programs and creation of service advertising• Mentor Co-advisors influencing improved performance

Calgary, Canada Area

• Maintained high CSI scores and hours per RO on an ongoing basis• Responsible for booking and maintaining fleet of 10 courtesy cars• Took lead role preparing our team for the Hyundai Signature Certification Programo Resulted in receiving the first 100% issued to a Service Department• Demonstrated strong customer focus and effective issue resolution• Fully trained in Reynolds and Reynolds, and effective at level 1 trouble shooting• Responsible for creating new, and modifying existing Op-Codes• Experienced with MPI program and well versed in maintenance schedules• Proficient in Creating HYTAC and PWA cases, following them to completion• Fully trained in warranty processes, internal advising, payroll, and month end procedures• Successfully completed multiple Service Advisor training courses • Accountable for creating and monitoring generated reports

Calgary, Canada Area

• Attained and maintained the highest hours per RO within 2 months of moving from an AFM shop to a Dealership• Fully trained in ADP computer program with daily use of Mitchell on Demand• Dealt with creating HYTAC and PWA cases, following them through to completion• Fully trained in Warranty claims and procedures for both Hyundai and Suzuki• Successfully completed Service Advisor training

Calgary, Canada Area

· • Solely responsible for all open/close procedures• Responsible for all customer/technician contact, estimating, pricing, ordering and locating parts• Applied relevant customer feedback into improving technicians work processes• On Daily basis used automotive programs and procedures such as All-Data, Protractor and Stock Track Enterprise