April Thompson Email & Phone Number

Oklahoma City, Oklahoma, United States

● Responsible for facilitating the daily operational administration of the complete foreclosure process.● Receipt and handling of the initial foreclosure referral from the client.● Review of all documentation with the referral for completeness.● Referral and assignment of the foreclosure to an approved law firm, including all applicable documentation.● Primary training and development resource for foreclosure employees.

Oklahoma, United States

New Hire Core Trainer for Mortgage Basics and specialty training for Cash OperationsResponsible for administering, organizing and conducting employee training programs.Facilitate learning for internal and external training programs that support the trainee to achieve individual goals. Coordinate course delivery to management and non-management employees on tasks, policies and procedures. Coordinate with internal clients and recruitment to deliver new hire training programs. Primary training and development resource for employees

Oklahoma, United States

Processing liquidation checks and wires including 3rd party, Short Sale and REO payoffs. Accurate and timely payment and payoff postings of wires and checks. Daily Fiserv task queue management (CIT’s).Complaint Resolution as applied to the Cash Department. Investor Transfers. Assist in Bankruptcy processes as needed.

Oklahoma City, Oklahoma Area

Build a strong team of Store Managers and equipt them to hire and train to T-mobile standards. Meet regularly with Store Managers to discuss day-to-day operations, upcoming store events, promotions, and training. Manage store performance "scorecards," tracking everything from operational compliance, team dynamics, and store appearance. Address performance gaps with urgency also recognize and celebrate team successes regularly. Analyze each store’s P&L for individual and cross-market performance gaps and opportunity areas. The driving force in coaching the teams, motivating them, helping them develop, as well as making the tough decisions when the team needs to be held accountable.

Oklahoma City, Oklahoma Area

Cultivate and maintain positive and professional with multiple inter-departments relationships to ensure mutual business goals are met. Maintain a high level of communication between all levels of management to assure agents are well informed of business changes and needs. Develop and update all training materials to always meet the changing demands of customers and their needs. Create enhancements of business functionality to streamline customer’s interaction with agents. In-depth investigating of customers’ accounts to address issues that create hardship for customers while working on implementation of new technology.