• Achieving one-touch resolutions on all inquiries, while striving to exceed individual and team KPIs and target goals to all clients through phone, email, SMS, and live chat channels for quality assurance purposes.• Ability to work cross-functionally across teams by reporting and resolving issues and systematically following up on reports in a fast-moving, high-volume business.• Attend & contribute to team discussions to help develop strategies & procedures that will contribute to improving the overall customer experience.• Providing an outstanding E-commerce service using platforms such as Shopify, Gorgias, Zendesk, Loop, Whiplash, and Apple technology.

• Delivered luxury customer service via phone, live chats, and email channels as a product expert to assist with the client’s ordering process, while also taking ownership on behalf of the company by resolving and disputing client issues.• Utilized up to three monitors to operate multiple digital tools and computer-based systems to record client details, create loss and short shipment claims, and other database claims and procedures.• Demonstrated initiative through a positive and proactive approach, while adhering to Burberry’s approved policies and processes that are in line with our company’s values.

• Research different disputed Motor Vehicle Report cases, while providing candidates and their corresponding corporations of their accurate status• Handling a high volume of disputed tickets from candidates, while adhering to each ticket’s deadline• Created a proper WFH environment to carry out the responsibility of working unsupervised for extended periods of time, while taking accountability for each ticket that is reviewed by me

• Work flexible schedules to accommodate each customer, while meeting and surpassed productivity targets and quality standards• Delivered orders to customers’ homes and places of business within established timeframes, while resolving any customer complaints and adjusted orders• Received consistent positive feedback from all customers on personal performance reviews• Communicated directly with all customers to understand their specific needs and requirements for all items, while ensuring exceptional experience

• Processed and updated new and current reward accounts, while working in accordance with Nevada’s gaming regulations, policies, and procedures.• Responsible for organizing and filing player reward accounts and any other documentations that needed to be scanned.• Met KPI standards by reviewing over 200 accounts, per shift, using dual monitors, while also removing any account applications as per compliance.

-Ability to make independent decisions to decide on if a customer needs a replacement-issued phone while providing any additional options-Handled up to 50 customer interactions per shift, while providing personalized and timely service to ensure customer satisfaction-Maintain thorough knowledge of the service offered in order to accurately answer all questions, while customizing each pitch to the customer needs in reaching up-sale goals-Gained WFH experience during the COVID-19 with little to no supervision

-Providing a genuine link when servicing clients with all credit card maintenance requests and payments-Achieving our values by making sure all federal regulations are applied to each client fairly-Handling a high call volume of clients, while also maintaining a balance of requests using dual monitor screens-Ability to probe the client for fraud and billing disputed needs in helping to start the initiation process for all claims, while adhering to regulation Z and federal guidelines

¬ Deliver the prepared meals in a professional, timely and friendly manner¬ Cash-out guest in a timely manner and thank the departing guests¬ Ability to perform multiple tasks at once that include taking food and drink orders, serving drinks and menu items, and carrying out customer requests

Checked in guest in a timely manner Provided guests with directions, amenities and venues located on the resort Maintain confidentiality with personal information Effectively communicate and provide solutions to all guest Develop team work building strategies in a fast-paced environment

¬ Achieved outstanding charismatic customer service to all customers while delivering general information on merchandize and sales¬ Verified and supply solutions to all issues in a fast-paced setting¬ Summarized all records on returns, damaged, or sold products in the store

Assisted with filing and prioritized material in order of importance Provided data entry support using Microsoft office Responsible for out-going emails to all sponsors for the Alzheimer's walk Provided general information on the walk to end Alzheimer's.