April Hass Hansen Email & Phone Number

Sacramento, CA, US

San Francisco Bay Area

The Director, Consulting Services role leads multi-million dollar customer engagements, with responsibility for organizing internal teams and developing enduring, trusted, and profitable relationships with Neustar customers. The Director also play a key role in evolving Neustar in building our team, managing, and mentoring the next generation of Neustar.

Rancho Cordova, CA

• Operating as the Account Manager and “CEO” of a highly skilled and driven Customer Success team while also playing the role of being the trusted advisor for customers and providing the architecture and strategic vision.
• Owns senior-level client relationships and delivery of value on the project.
• Accountable for multi-million dollar NRR and ACV customer management while also fulfilling the role of sales engineer to support our Sales team in new business opportunities.
• Oversees the Delivery and cross-functional teams to ensure all work is delivered at the highest quality and on time.
• Assesses the best solutions in our software and works with our customers to develop a strategic approach and design using those software solutions.
• Participates in expanding relationships for current clients and supports the sales team during the final stages of selling new business.

El Dorado Hills, CA

- End to end hub leader for Fortune 500 clients- Oversees the design, development, fielding and monitoring of survey instruments and software, the key data source for marketing ROI insights- Interprets survey results and identify client implications: - Drives the results from data into insights and recommended client actionsSpecialties: Marketing ROI.

- Responsible for general management of multiple research clients in addition to seeking out new business and managing marketing projects.- Consults with clients as an ongoing partner to strategize marketing, communications and key business moves based on solid research findings.- Devises social media plans for effective market placement and target.

- Managed all aspects of Marketing/PR. Responsible for the development of a marketing strategy and to oversee the implementation of this plan. Also responsible for team of four, budget management, media relations and buys, graphic design, website development and maintenance, as well as sponsor/donor relationships.- Rebuilt the Marketing Department..

• Returned to the non-profit arena in 2001 after two years of invaluable corporate experience at Ceridian Benefit Services. Responsibilities included managing all aspects of Marketing/PR, development of a marketing.
• Increased subscription sales by 20% in first year as Director.
• Carried out new branding campaign and helped bring company into the black.
• Doubled group sales within one year.
• Founded an education outreach program.
• Promoted to manage sales, special events, & graphic design after one year.

Flexible Spending Accounts Implementation and Project Management.-Traveled the country as a public speaker and spokesperson for Ceridian to implement accounts and train clients.-Managed approximately 60 accounts at any given time including clients such as Yahoo, The Oxygen Network, Pier 1 Imports and more.-Managed a team of 5 implementation.