April Dobbs-Petersen Email & Phone Number

Southlake, Tx, Us

Bozeman, Montana, Us

· Manage a team of six Professional Services Decision Modeler, Blaze Advisor, FASt, and FAWb developers, while serving as a Business Functional Analysis Consultant supporting multiple Enterprise Platform Customers in the banking, automobile, communications, and insurance industries· Serve as the Decision Modeler and Blaze Advisor Program Increment (PI) Planning liaison with Product, ensuring the clients' and professional services' product issues/needs are voiced and prioritized appropriately· Serve as the North America Women@FICO Employee Resource Group (ERG) regional leader, promoting inclusion and belonging via monthly communications and speaker/training events

Bozeman, Montana, Us

· Served as a Business Functional Analysis Consultant for the Technology Consulting Americas organization, supporting the client Sprint.

Dallas, Tx, Us

· Served as a value maximizer for Compliance Technology products, ensuring stakeholder expectations were met and product strategy and roadmap were developed and optimized · Provided weekly updates to C-level executives

Dallas, Tx, Us

· Pre-group disbandment, managed 40+ Compliance Technology projects, ranging from a multi-million dollar install of an enterprise-wide suspicious activity case management tool via NICE Actimize to legal sanctions reporting· Provided weekly updates to C-level executives

Dallas, Tx, Us

· Managed all aspects of Compliance program projects within the Project Managment Office (PMO) to ensure appropriate Fraud and Anti-Money Laundering guidelines are successfully implemented for the company’s money transfer agents

New York, New York, Us

· Served as a Business and IT Project Manager for Citi ThankYou Rewards platform architectureprojects, responsible for delivering a customer friendly, first-class rewards website experience· Drove the ThankYou program strategy by managing capacity planning and the prioritizationprocess, determining the project installation roadmap to ensure program profitability and success· Led project conceptualization, working with cross-functional IT and business groups andplatform support vendors, to solidify business requirements and ensure IT designrecommendations optimally met the business need· Continually ensured process improvements were being identified and implemented with all projects· Ensured projects implemented on time and within budget through the entire software developmentlifecycle (SDLC) for multi-million dollar projects using Waterfall and Agile methods· Served as an SME for the website platform design determining how to implement new functionalityseamlessly while meeting all security, compliance, and regulatory guidelines· Delivered functionality that allows customer pricing to be managed at a granular level usingproduct and customer spend characteristics to drive mix shift of the rewards collection to promoteitems with a more business-friendly pricing· Designed the APIs required to implement Shop with Points functionality that can be integratedwith merchant websites to allow ThankYou points to be used as a currency option for redemptions· Introduced the new ThankYou Rewards points ubiquity asset Rewards Accounts Number, whichallows customers to purchase items using ThankYou points as a source of currency anywhereVisa and Master Card are accepted· Managed the gift card reengineering project to provide a more robust product selection forcustomers and a more streamlined inventory management process for the business, beingresponsible for all details including user experience, APIs, customer service touch points, andinvoice reconciliation

New York, New York, Us

BPM for the ThankYou Rewards Program (January 2011 – June 2012)· Implemented the mobile ThankYou Point Sharing app, which was the first mobile app that allowed rewards points to be pooled by multiple people and given to a person via Facebook · Redesigned the customer website authentication process using all Citi customer relationship data (i.e., credit card, banking, and ThankYou membership) to provide a clear picture of the customer· BPM who reengineered records retention management, user entitlements administration, and the auditing process for Business Delivery & Execution, the group responsible for credit card solicitations· Implemented the Aprimo Workflow tool used by Business Delivery & Execution to track business and legal approval for marketing creatives

New York, New York, Us

· Managed an offshore Pega PRPC development team responsible for development and issue resolution for the Workflow tool that tracked Marketing Information Management credit card mail campaigns · Served as the Business and IT project manager overseeing the implementation of the Marketing Information Management Pega PRPC Workflow tool · Managed an offshore Web Tools development team responsible for the development and maintenance of web applications built in Perl that were used by the Database Marketing and Strategic Delivery groups for MIS, client satisfaction, and records retention management tracking

New York, New York, Us

· Managed the software development lifecycle for credit line and high risk account management strategies for existing credit card accounts· Utilized mainframe SAS to validate customer initiated line increase and high risk account management strategies and created MIS/volume reports. Automated the method used to deliver MIS/volume reports to Risk Management.· Served as a liaison between Risk Management, Database Marketing, and Information Technology groups

New York, New York, Us

· Managed the implementation of authorization and credit line strategies on the FDR Adaptive Control Strategies and TRIAD platforms · Analyzed the credit performance of accounts in relation to authorization and credit line strategies and provided recommendations to Risk Management regarding strategy enhancements · Published monthly authorization and credit line volume reports created from Cognos cubes to Senior Risk Management officers · Managed the conversion of credit line strategies from the Associates data platform FDR to Citi’s proprietary data platform

New York, New York, Us

· Developed credit line, risk-based pricing, and collections strategies for the Japan and United Kingdom credit card portfolios· Validated United Kingdom risk score and tracked Japan credit line increases in terms of account performance

Master'S Degree, Industrial/Organizational Pyschology

Bachelor'S Degree, Psychology / Pre-Medicine