April Griffith Email and Phone Number

Quality control review and reconciliation of BPOs, appraisals, desktop appraisals.Meets or exceeds production standards for BPO/appraisal review while maintaining timelines withinSLA agreements with minimal errors.Research on line resources for comps, information on property, market etc. to be sure a credible report is being submitted to our clients.USPAP Certified

Reviewed BPO's and Appraisals in a timely manner. Met company and client standards. Fast turnaround with minimal errors.

• Managed a high volume of incoming work orders in a timely and efficient manner.• My major accounts were Best Buy, Panera and TD Ameritrade throughout the US.• Answered customer questions about scope of services, making appropriate suggestions to resolve the problem.• Ability to analyze customer inquiries and determine means of resolution.• Ability to answer the phone and/or email promptly to provide the best customer service possible.• Input necessary data into our computer system to track and follow up on customer requests.• Contributed to the team effort by accomplishing set goals as determined by Manager.• Ability to multitask in a fast-paced environment.• Positive attitude and pleasant phone voice.• Ability to remain calm and composed when dealing with an ever changing environment and demanding customers.• I am a team player and able to support teammates at any given time. I supervised 3 employees• Efficient with Microsoft Office - Intermediate level with Excel software.

Quality control review and reconciliation of BPOs, appraisals, desktop appraisals. Meets or exceeds production standards for BPO/appraisal review while maintaining timelines withinSLA agreements with minimal errors. Research on line resources for comps, information on property, market etc. to be sure a credible report is being submitted to our clients.

• Quality control review and reconciliation of BPOs, appraisals, desktop appraisals• Appointed to Inquiry Team responsible for resolving disputes and concerns received from our clients• Appointed to client specific team for Freddie Mac, one of our largest clients• Meets or exceeds production standards for BPO/appraisal review while maintaining timelines within SLA agreements with minimal errors• Trained QC Coordinators to review appraisals/Assist appraisers to complete Desktop Appraisals.• Issued Appraiser Trainee License on 7/10/2014 License #TX1340733

• Administrator for the Midland and Cresson divisions, which entailed new hire process of all employees, weekly presentations/orientation, enrolled and terminated employees from benefit packages/HR system etc.• Initiated workman’s compensation claims while meeting the needs of the company. Worked closely with the Corporate Risk Manager and QHSE Manager, workman’s compensation agents and the medical facilities to expedite the employee’s prompt return from work related injuries. • Created and maintained personnel and medical files for 215+ employees. • Mediation between employees and supervisors/managers on a daily basis. Ensured overall employee satisfaction by providing a comfortable but confidential HR relationship. • Worked closely with Corporate HR on an ongoing basis to ensure that all policies, labor laws and procedures were correctly followed.• Planned company events including End of year parties etc

• Reviewed/reconciled work tickets and timesheets on a daily basis for both divisions• Created and maintained monthly control and management reports• Assisted Regional Operations Manager and HR Manager in all facets• Facilitated new hire training for the divisions weekly

• Worked independently with business analysts and programmers to facilitate new system rollout• Performed yearly reviews, counseling, and responsible for budget and business resumption plan• Developed and facilitated training and procedures manual for the wholesale operations department• Liason for all production and service channels, including customer service and collections to research and resolve any set-up or servicing issues• Reviewed conventional and government files for purchase• Reconciled general ledger accounts in order to keep in compliance with corporate standards• Worked independently with lenders, sales representatives, sales account managers and internal departments to resolve funding issues in a timely manner.• Oversaw daily operations and special projects for 30+ personnel