April K. Robinson Email & Phone Number

Lake Oswego, Or, Us

Lake Oswego, Oregon, United States

• Identify and order replacement HVAC parts for inoperative units, utilizing SAGE and SAP.• Process HVAC manufacture reimbursement claims for all warranty orders.• Coordinate deliveries to customer sites, manage will-call and warehouse inventory. • Monitor lead times and delivery change orders for account executives and project coordinators. • Provide excellent customer service to support the Air Reps team’s and client’s success. • Within first 90 days: • Recovered $300,000 in manufacturer warranty reimbursements for 2023. • Initiated a digital backup for all Parts Department orders from 2018 - Present.• Decreased order processing time up to 7 minutes per order.• Decreased paper utilization by 95 percent by implementing a Sharepoint order management system, increasing order production by 15 percent per day. • Within first six months:• Created new tracking process for returned HVAC units and parts. The new process monitors project cost trends, opportunities to increase recuperative sales, and increase accuracy of warehouse inventory on a daily basis.

Portland, Oregon, United States

• Attended Management U! 2022 in Dallas, TX. • Leadership manager overseeing two locations, 91 buildings, 1 million square feet, and 288 acres.• Managed 10 vendors with 13 vendor direct reports: landscaping, janitorial, waste and recycling, compactors, interior plants, street sweeping, power washing, building exterior cleaning, and pest control.• Oversaw $4.31 million in contracts annually.• SME regarding soft services contracts, project process, and site cartography.• Created site cartography that was adopted into official prime contract documentation. • Increased $198,000 in annual Grounds contract modifications. Implemented October 2022• Responsible for two-thirds of account KPI, averaging a 96 percent client satisfaction rate.• Project manager for 67 projects, generating $811,840 in revenue for the account through client's FY2022.• Created and implemented multiple safety and landfill diversion programs in 2022. • Identified 40 additional program and project opportunities for FY2023. • Quickly built trust and positive relationship with client. • Liaised between vendors and sourcing team to ensure pricing and scope meets performance work statement. • Partnered with account director, sourcing manager, and vendors regarding vendor escalated issues and corrective action plans. • Created, managed, and reviewed work orders for vendors and maintenance technicians.• Generated monthly KPI, SLA, CSAT reports on vendors performance to review risk, and contract compliance. • Issued multiple RFPs with contract awards ranging from $50,000- $3M annually.• Tactfully worked with disgruntled customers, resulting in positive resolutions and improved relationships.

Boise, Idaho, United States

• GWS Enterprise Rising Star Nominee, 2020• Panel leader for NorAm IFM 2020 Summit - Elevating the Workplace Experience Role• Member of NorAm IFM Safety Committee• Member of NorAm IFM Reimagining the Workplace Committee• Support and accommodate three business groups regarding their clientele, meetings, catering, and events.• Assist managers and business administrators with onboarding, including seating assignments, equipment, and site tour with introductions.• Attend lab build project calls and site expansion meetings to provide facility insight and support client's business needs.• Create and complete work orders, purchase orders, and purchase requisitions for site repairs and preventative maintenance.• Championed change management for site-wide reusable dishware and cutlery to support client's carbon-negative initiative.• Oversaw change management for restacking and furniture install due to a 30 percent increase in site headcount.• Chaperoned Day 2 project for the site remodel, including product selection, site measurements, and travel coordination.• Analyzed site lease agreement to identify, track, and catalog HVAC service invoices over the past decade to renegotiate HVAC responsivities between vendor and landlord.

Caldwell, Idaho

Managed escrow documents throughout transaction timelines: contract addendums, title exceptions, payoffs, and deposits into escrow accounts.

Dundee, Or

• Marketing Manager for Purple Hands Winery & Guest Relations Associate for Archery Summit Winery, Dobbes Family Estate, & Furioso Vineyards• Produced event vendor resource guide for Dobbes Family Estate comprised of local restaurants, event venues, caterers, and musicians for winemaker dinners, club pick-up events, and weekend entertainment.• Designed marketing materials for Purple Hands Winery rebrand.• Created Purple Hands Winery’s advertising budget and schedule for the 2017-2018 calendar year.

Lake Oswego, Or

Managed escrow documents throughout transaction timelines: contract addendums, title exceptions, payoffs, and deposits into escrow accounts.

Newberg, Or

Coordinated escrow transactions between escrow officers, title officers, realtor, lenders and their clients. Assisted marketers by creating content and events pertaining to real estate industry topics such as continuing education, business development, rule and regulations, and client experience. Generated and maintained a high standard of customer experience extending the life of an escrow transaction.

Tigard, Or

• Completed an eight-week supervisor training course.• Created marketing campaign, The VIP Passport, designed for immediate and long-term engagement to drive sales in ancillary departments.• Orchestrated Costco's role at the Portland's Annual Women's Expo, with 30,000 attendees, by negotiating vendor fees for Costco as product trade instead of an out-of-pocket expense and brought additional partner sponsorship with a local dealership to cover supplies and payroll costs.

Tigard, Or And Eugene, Or

Provided prompt, courteous and efficient service to members ensuring their experience was satisfactory.

Eugene, Or

Designed dry land workouts, test sets and skill sets for the swim club. Mentored fellow student athletes on proper training techniques. Encouraged student athletes to try new events and challenge themselves on a daily basis. Promoted swim club camaraderie.