Air Reps, LLC is headquartered in Bellevue, Washington with offices in Lake Oswego and Eugene, Oregon as well as Spokane, Washington. Air Reps is one of the most comprehensive and reliable sources for air movement, air distribution, and chiller systems in the HVAC industry, offering distinct advantages in solving challenging problems that often arise in HVAC design and installation projects.Primary responsibility is to provide detailed professional project coordination support for the Eugene Account Executive and HVAC Technician Specialist. Project information is communicated in turnover meetings with the Account Executive which is then used to create a project file in the company directory.Daily creation of purchase orders and sales orders, in the company accounting system, for purchase and resale of HVAC equipment. Ordering of equipment using the various manufacturers web based ordering systems, including order acknowledgement, tracking of delivery and notification to customer of equipment delivery.Monitor Account Executives weekly sales order report to track revenue, work with corporate accounting to process manufacturer invoices and invoicing of customers. Receive and respond to incoming emails and phone calls. Other responsibilities include creating quotes and submittals for smaller equipment orders.

Primary function is to support Academic Learning Skills Department Dean, Administrative Support Specialist, and staff of educational instructors. Accomplish daily tasks by using interpersonal communication skills to meet, greet, and direct students, answer multi-line telephone system, attention to detail and accuracy in the proof reading / editing of curriculum schedules. Facilitate the organizing of department workroom, filing, and other office procedures.• Efficient in the use of MS Office Suite• Banner Scheduling Program Software by Ellucian • Customer service• Sort and delivery interdepartmental correspondence• Inventory and ordering of supplies

American-based premium food and gift producer. retailer, and operates the brands Harry & David, Wolferman's and Cushman's.Performed fast paced E-Commerce online chat, replied to customer email inquiries and resolved customer issues over the telephone. Knowledge of products and procedures, walked online customers through placement of orders, assisted with large multiple recipient orders, applied company promotional discounts and free shipping promotions, provided gift suggestions, completed order replacements or refunds, adjusted order payments as needed, up-sold and cross-sold product to customers.• Customer Service• Customer Information System Avaya One - X Agent Version 2.5• MS Outlook• MS LYNC Instant Messaging• LIVE Person Chat, LP Chat

ALSCO is one of the largest global linen textile service companies with 16,000 employees and 150 locations in 10 countries. Servicing restaurants, manufacturers, hotels, and other businesses with table linens, flat linens, uniforms, chef’s outfits, various types of aprons and towels, garments, dust control items, paper and cleaning supplies. Delivered excellent client relationship management and customer service to over 100 direct contact customer accounts from Cannon Beach to Tillamook, Oregon. Daily collection of cash payments and reconciliation of collection report. Maintained customer inventory, placed client orders when cross-selling or up-selling product, detailed daily review of client invoices for accuracy. Client service and sales representative duties included delivery and pick up of textiles.• Customer Service• Cash handling, collection, and reconciliation • Annual route delivery sales over $500,000• Increased route sales by $50,000 annually by solicitation and signing of new customer agreements.

Developed, organized, and established a six team semi-pro baseball league in 1992. Expanded operations to include collegiate summer league, 25 & Over adult league, high school fall league, and concession stand operation.Executed every facet of day to day business operations. Delivered exemplary customer service in a variety of ways, face to face, over the phone, by email, and by mail. Received, processed, and deposited registration fees. Used MS Word and Publisher to design promotional business material. Promoted and marketed business by use of multi-media platforms to create customer base. Scheduled, organized, and facilitated monthly meetings for participating team organizers. Developed and maintained two websites for use as marketing and information tools. Operated baseball stadium concession stand, coordinated housing for out of state college summer players, purchased concession supplies, uniforms, and equipment. • Customer service• Cash handling• Increased annual sales from $20,000 in 1992 to $125,000 in 2008• Networked with 1,500 college baseball coaches to recruit players for summer league• Calendar scheduling for 20 teams, six baseball fields, and over 300 games per year• MS Word and Publisher• Coordinated team travel (transportation, lodging, and meals) for out of town games

A nationwide company that produces a variety of print catalogs and maintains a truly distinctive presence online. Fast paced, high volume catalog call center. Placed and entered customer telephone orders, provided product information to customers, researched and resolved customer service issues.

U.S.A. manufacturing warehouse for Japanese based firm with 7.3 million dollars in annual sales of high end wedding albums, photo albums, pages, and cruise ship folios. A diverse and multi-cultural workforce with workers from Asian, Hispanic, Eastern European , and American cultures. Used MS Excel to design, implement, and maintain finished goods inventory program to maximize production schedule. Performed the daily physical count and data entry of finished goods. Monitored inventory program with detail for accuracy, researched and corrected inventory discrepancies.• Created Excel spreadsheet inventory program• Inventory production of 1,000 units per day• Issued and tracked raw materials out to sub-contractors and in as finished components.• Interim supervisor for three months of ten employees

Founded in 1967, grew to be the largest money management firm in the Pacific Northwest with 22 billion under asset management in 1997 including 6 billion in mutual fund assets.Adept at meeting daily trade and settlement deadlines Resolved settlement issues and conducted bank reconciliations.Processed daily trade allocations and settlement of multi-million dollar fixed income trades. Detailed and accurate principal and interest calculations of mortgages, US Treasury instruments, corporate and municipal bonds. High volume telephone work with large brokerage firms and custodian banks in the allocation of fixed income trades to over 50 pension profit sharing portfolios. • Routinely processed trade allocations of over 30 million in face value• Communicated with over 20 brokerages such as Goldman Sachs, Lehman Brothers, and Merrill Lynch• Communicated with over 20 custodial banks such as Wells Fargo, Bank of California and Northern Trust

Efficiently accomplished inbound and outbound customer service calls regarding ATM operations. Processed customer access requests and received lost/stolen card reports. Researched and resolved customer ATM usage disputes.