As a Customer Success Manager with over 5 years of experience, I am passionate about helping businesses succeed. I have a proven track record of increasing customer satisfaction and retention through a combination of technical interpretation, relationship building, and problem-solving skills.In my previous role at Kaseya (ID Agent), I managed a portfolio of over 350 partners in the cybersecurity, compliance, and vulnerability domains. I collaborated with multiple departments to ensure the partners' needs were met and delivered an excellent customer experience. I also developed a training process to onboard new Customer Success Managers for a growing tech start-up. I am skilled at using CRM, marketing, and SaaS tools, such as Salesforce, Hubspot, Teams, and Excel.I am currently looking for a new opportunity where I can use my skills and experience to help businesses achieve their goals. I am particularly interested in working in the SaaS or technology industry, as I enjoy learning about new trends and innovations. I am a highly motivated and results-oriented individual with a strong work ethic. I am also a team player and I am able to work effectively with others to achieve common goals. Having recently moved back to Norfolk to be closer to family, I am looking for my next Customer Success Manager adventure.
Listed skills include Marketing, Public Relations, Social Media, Advertising, and 45 others.