April O'Connor Email & Phone Number

New York, New York, US

• Manage and assist a team who processes Information Security Due Diligence/Vendor Risk Management Questionnaires, RFPs, and RFIs in support of a client’s third-party assessment efforts
• Map our enterprise and application security controls to various frameworks as requested by the client
• For information gathering, utilize various resources like Shared Assessment’s Standardized Information Gathering (SIG) Tool, SME responses, knowledge databases, policies, and standards
• Supply documentation in support of client assessment efforts (e.g., Diagrams/Procedures/Policies)
• Maintain and utilize a knowledge base repository (Remedy RKM, Archer, RFPIO)
• Communicate with various stakeholders (e.g., Sales, Account Management, Technology Teams) who support the various products/services offered by Broadridge

New York, New York, US

• Collaborated with stakeholders to develop/streamline account management procedures for business applications used at Citi
• Managed accounts and entitlements to various business applications (i.e. SEI)
• Translated business and technology specifications into user friendly documentation and guides
• Used Microsoft Office 2000, Adobe Reader/Writer/LiveCycle Designer

Midvale, Utah, US

• Managed domain user accounts with Microsoft’s Active Directory
• Applied file permissions to secure network resources
• Documented access management procedures for the secure maintenance and distribution of accounts
• Performed enterprise wide virus scanning using Symantec tools
• Installed server security configurations and participated in Change Management Meetings
• Provided 24X7 support on a rotational basis

US

• Administered network access to users at JPMorgan Partners in Manhattan
• Managed domain accounts using Microsoft’s Active Directory
• Analyzed and audited security events using Hyena and Dumpsec
• Developed process documentation for user account administration security procedures
• Troubleshooted hardware (PC/Printer) and software related issues at the desk side
• Configured and synced Blackberry devices to Outlook email

• Worked onsite at Hoffman La-Roche as a help desk analyst in troubleshooting software, PC hardware, and network issues
• Troubleshoot PC hardware, software (Windows NT/Office 97), and network related issues
• Provided telecommunication assistance on Octel voice messaging and AT&T phones

Business Information Systems Management

Cisco Routing And Switching

Cisco Networking

Windows Nt/2000 And A+ Pc Technician