April Miller Email & Phone Number

Addison, Texas, Us

Kanata, Ontario, Ca

Oversee day-to-day management of numerous partner programs and incentives, including process design and execution. Drive partner engagement and enablement. Lead strategic projects, including new program design, partner business development initiatives, and evolution of partner-facing tools.

Campbell, Ca, Us

Intensive focus on programs, toolset, processes, and reporting to drive partner behaviors and deliver ease of doing business in a regulated industry with direct, channel and alliance routes to market. Specific focus on:--weekly/monthly/quarterly performance reporting, including design and delivery--sales and partner compensation, including program design and delivery--partner portal and QTC workflows and tools--partner certification programs and limited time promotionsAnd, last but not least, leadership of a globally dispersed team and follow-the-sun partner help desk.

Campbell, Ca, Us

Driving a singular focus on ease of doing business, since I joined 8x8 every facet of the channel has been evaluated and revamped. From selection of routes to market to partner portal and deal registration, commission, ordering and billing, nothing is held sacred in the interest of how to grow indirect revenue streams. Leading a very strong team, the channel strategy and ops function has delivered wholly new partner strategies, systems and tools for agents, distributors, resellers and alliances in three distinct regions.

Monroe, La, Us

Led development of a wholly new alliance strategy for the software industry to meet the applications needs of CenturyLink customers and to further the company's hybrid IT services strategy. Launched and staffed said Software Alliance (SWA) Program; created initial recruitment and execution strategy. Planned and executed conversion of prospective partners into revenue. Led ongoing SWA team engagement, held quarterly business reviews across software partner ecosystem and managed weekly team dialogue, including ongoing training. Addressed operational and reporting needs; Engaged with sales operations in solving complex issues around reporting.Engaged directly with partners and program prospects to articulate strategy and architect unique and custom alliances for partner with divergent needs. Led SWA partner advisory council in quarterly engagements. Directed maturity and evolution of the SWA program and partner ecosystem, including the year 2 strategy shift and ongoing team and partner requirements. Evangelized SWA internally and in the broader marketplace.

Plano, Tx, Us

Defined strategies and programs for partner development and evolution of service offerings, customer care programs and business transformation. Researched and developed service and support alternatives to enable legacy partner transition into more forward product sets and ramp the success of new recruits. Identified and documented partner behavior and preference benchmarks through primary research - and then leveraged said information as groundwork for partner program evolution.Built deeper alignment with internal services management and delivery teams for mutual benefit of Siemens PLM and the partner ecosystem.

Westford, Ma, Us

I joined Sonus to create a channel marketing strategy for the launch of the company’s first enterprise-targeted product and its bold leap into an indirect go-to-market model. I was able to quickly broaden my contribution beyond marketing to include management of the channel program, leadership of the development of channel operations and ownership of all corporate touch points to the new partners. Reporting directly to the global VP of channels, I became the channel champion internally and the go-to resource for channel account managers worldwide. Significant Contributions:• Built, managed and maintained a partner program to facilitate channel strategy and rapid growth of partner base (from 3 partners in 2012 to 430 in 2015.)• Developed a flexible, one-stop-shop partner portal to allow 3,500 active partner users to be self-sufficient for quoting, training, sales and marketing materials, technical documentation and business process support.• Leveraged on-demand resources to drive partner enablement and competency, specifically 4,300 courses and 750 individual accreditations completed.• Launched deal registration to reward incent partner quoting, building visibility to a funnel of 125 opportunities in first 6 months.• Differentiated partnership value for high-potential partners through 1:1 marketing campaign development and execution – seminars, webinars, email marketing, online advertising, sales incentives.• Captured one competitor's top 4 top partners and $5 million in incremental revenue through a competitive attack plan.• Unified internal constituents from 10 organizations into a productive steering committee focused on advancing the channel.

Morristown, New Jersey, Us

Drove productive and positive relationships with key customers, including top purchasers, early adopters and the independent, non-profit customer user group. Tapped customer feedback for input into product and business strategy. Created an accessible and effective customer enablement program through the user group.Significant Contributions: • Led 3 unique advisory councils with targeted objectives for various internal groups.• Implemented an executive sponsorship program for strategic accounts to deepen customer relationships and further expose voice of the customer to the highest level of company leadership.• Helped to create the International Avaya Users Group (IAUG) by consolidating 3 disparate groups following the acquisition of Nortel Enterprise Solutions.• Collaborated with the user group as the primary company liaison. Served as a non-voting board member and worked with the customer volunteer leaders to grow the group while aligning with Avaya strategic objectives. Grew annual conference attendance by 16% and drove Avaya internal awareness of the group. • Improved tone and tenor of user group relationship with Avaya and created numerous Avaya champions within the customer base measured by an increase of customer referrals of 21%.

Ca

Working with the Nortel user group, I amplified customer feedback within the company and aligned strategic priorities of the group with those of Nortel. We collaborated to increase the value of user group events for both attendees and for Nortel. Through joint efforts, we grew group membership by 12% and leveraged members for research around buying patterns, sales cycle, product feature set and overall value proposition.

Ca

Deepened the relationship between Nortel and key resale partners through dedicated marketing expertise as part of the channel account team. Directed the annual account planning process for the AT&T team, including sales, sales engineering, technical support and marketing plans to achieve $125 million in revenue. Drove $25 million in first-year sales for an innovative product launch through sales engagement and competency.

Ca

Created solution-focused content for use by CLEC customers in launching new services built on Nortel platforms. Developed the “Just Add Water” library of marketing handbooks to allow CLECs to independently create “instant” campaigns.

Ca

Developed limited-time offers in support of product objectives and owned the programs from research to operational implementation and tracking. Led annual customer road show, handling logistics, vendor support, speakers and budget. Built partner sponsorship to underwrite 15% of the road show program and grew customer attendance by 22% in year one and 47% in year two.

Dual Major: Bs Business Administration (Finance) And Bs Agricultural Economics

Mba