• Developing strong partnerships with community physician practices, no matter the size or scope of their business.• Successfully serving specialty markets including retinal surgeons and ophthalmology, pediatrics, primary care and family practices, OB-GYN, orthopedic and cardiology.• Driving sales growth with established and new customers.• Developing a deep understanding of the evolving healthcare landscape and the challenges that practices face.• Delivering the insights that create opportunities for growth, technology solutions that optimize critical areas of physician practices, and guidance than enhances practice performance.• Helping practices navigate contract pricing through GPO networks and manufacturer pricing programs.• Proactive in alerting practices and practice groups to changes in their usage that could impact rebates of future pricing on a product.• Notifying practices of expanded drug indications and new drugs in the manufacturer pipeline.• Offering insight into new drug indications and therapy options.• Improving customers’ supply chain management, allowing them to maximize profitability and enhance patient care.

• Responsible for ensuring complete customer satisfaction by providing community physician practices with courteous and efficient service.• Giving customers no-wait access to the expertise and real answers they need, by phone and online.• Ensuring customers have the best pricing options to help them make better business decisions.• Developing healthcare product knowledge and sharing options and solutions with customers.• Treating each request, no matter how large or how small, with a willingness to find a solution and do what it takes to ultimately enhance patient care.• Minimizing risks and delays to therapy by helping customers with delivery options and special order needs, and by working with all departments to ensure seamless order fulfillment.

• Responsible for interacting with customers and providing information in response to product and/or service inquiries.• Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of themselves and the organization. • Respond to customer enquiries and provide information about a full range of products and services and supporting promotional campaigns. • Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department. • Manage and protect customer information.• The ability to make a difference to the customer, delivering high levels of service with minimal supervision. • The ability to work as part of a team, support colleagues and promote excellent team spirit

• Responsible for interacting with customers and providing information in response to product and/or service inquiries.• Provide a friendly and professional welcome to all customers and visitors, presenting a positive impression of themselves and the organization. • Respond to customer enquiries and provide information about a full range of products and services and supporting promotional campaigns. • Ensure that every customer sales enquiry is dealt with through the appropriate sales process. • Ensure that incoming telephone calls are answered in a professional and timely manner and transferred, where appropriate, to the relevant department. • Manage and protect customer information.• The ability to make a difference to the customer, delivering high levels of service with minimal supervision. • The ability to work as part of a team, support colleagues and promote excellent team spirit.