Spearheaded Scrum education sessions resulting in a 25% productivity increase and reducing sprint cycle times by 15% through targeted coaching • Restructured workflows for five cross-functional teams, enhancing accountability and achieving a decrease in escalation incidents by 20% in Q2 2024 • Coordinated hands-on workshops at Ticketmaster, engaging over 20 team members on company’s mission and values assessments and quarterly planning • Composed planning sessions with 5+ teams to create detailed project roadmaps and stakeholder satisfaction through effective collaboration and team execution • Implemented estimation techniques and planning tools across 4 teams and achieved forecasting accuracy and enabled delivery for 90% of projects

• Simplified agile ceremonies for two Scrum teams and addressed impediments, creating smooth workflows for 50+ team members• Drove alignment with stakeholders to execute a strategic roadmap improving organic web traffic by 40%• Initiated weekly cross-departmental meetings to align product development, website maintenance, and task prioritization; reduced potential risks identified during monthly reviews• Designed a reporting framework resulting in consistent updates to leadership, which unified team communication and efficiency by 30% across the organization• Launched project trackers in Confluence that initiated transparency and accountability across teams; these tools are now essential for over 40 weekly project updates, fostering a culture of collaboration