April Stephenson Email and Phone Number

• Closely collaborated with the Solution Director and the Product Manager to create the next version of our product on a new platform. Contributed to design decisions and prioritization. Responsible for ensuring consistency and customer focus across the entire user experience.• Engaged in requirements gathering and feedback conversations with early adopter customers and participated in remote and on-site customer trainings and implementations.• Served as the voice of the customer for my development team and improved efficiency by breaking down backlog items and answering question. Reduced software bugs by providing testing scenarios for mobile, web, and desktop applications.

• Analyzed epics, user stories, and requirements for validity and technicality. Reviewed end user documentation. Provided feedback and made changes as needed.• Collaborated with the product manager and the developers to build elegant solutions and ensure requirements were met and satisfied customer’s expectations.• Increased sprint efficiency by mentoring less experienced QA teammates, providing technical guidance and oversight.

• Assisted with business requirements and gap analysis for migration of desktop application to an existing web application. Provided lead support for off-shore resources by assigning daily tasks and answering questions to support the migration. • Provided insight from data analyst position to review business requirements for validity and technical soundness.• Managed stakeholders through unexpected challenges by communicating status, blocking issues, and risks.

• Analyzed large and complex datasets, identified discrepancies, and changed data and logic to accurately capture the intent of the OEM ordering data documentation.• Advised client on best practices for setting up vehicle ordering data to work seamlessly with Chrome’s products.• Served as subject matter expert for GM ordering systems and business practices and coordinated with other departments on projects and issues.