April Stephenson

April Stephenson Email and Phone Number

Customer Advocate | Problem Solver | Continuous Improvement | Quality Assurance Analyst with an eye on Product Management @ Cox Automotive Inc.
atlanta, georgia, united states
April Stephenson's Location
North Plains, Oregon, United States, United States
About April Stephenson

April Stephenson is a Customer Advocate | Problem Solver | Continuous Improvement | Quality Assurance Analyst with an eye on Product Management at Cox Automotive Inc.. She possess expertise in quality assurance, data analysis, data management, process improvement, customer satisfaction and 9 more skills.

April Stephenson's Current Company Details
Cox Automotive Inc.

Cox Automotive Inc.

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Customer Advocate | Problem Solver | Continuous Improvement | Quality Assurance Analyst with an eye on Product Management
atlanta, georgia, united states
Website:
coxautoinc.com
Employees:
6330
April Stephenson Work Experience Details
  • Cox Automotive Inc.
    Lead Product Owner
    Cox Automotive Inc. Nov 2023 - Present
    United States
  • Cdk Global
    Software Qa Engineer
    Cdk Global Jul 2022 - Nov 2023
    United States
  • Orchestra Software
    Software Quality Assurance Engineer (Associate Product Owner)
    Orchestra Software May 2019 - Feb 2022
    • Closely collaborated with the Solution Director and the Product Manager to create the next version of our product on a new platform. Contributed to design decisions and prioritization. Responsible for ensuring consistency and customer focus across the entire user experience.• Engaged in requirements gathering and feedback conversations with early adopter customers and participated in remote and on-site customer trainings and implementations.• Served as the voice of the customer for my development team and improved efficiency by breaking down backlog items and answering question. Reduced software bugs by providing testing scenarios for mobile, web, and desktop applications.
  • Kaufman Hall
    Quality Assurance Analyst Ii
    Kaufman Hall Apr 2017 - Apr 2019
    Portland, Oregon
    • Analyzed epics, user stories, and requirements for validity and technicality. Reviewed end user documentation. Provided feedback and made changes as needed.• Collaborated with the product manager and the developers to build elegant solutions and ensure requirements were met and satisfied customer’s expectations.• Increased sprint efficiency by mentoring less experienced QA teammates, providing technical guidance and oversight.
  • Chrome Data Solutions
    Quality Assurance Analyst
    Chrome Data Solutions Aug 2014 - Mar 2017
    Portland, Oregon
    • Assisted with business requirements and gap analysis for migration of desktop application to an existing web application. Provided lead support for off-shore resources by assigning daily tasks and answering questions to support the migration. • Provided insight from data analyst position to review business requirements for validity and technical soundness.• Managed stakeholders through unexpected challenges by communicating status, blocking issues, and risks.
  • Chrome Data Solutions
    Data Analyst Iii
    Chrome Data Solutions Mar 2008 - Aug 2014
    Portland, Oregon Area
    • Analyzed large and complex datasets, identified discrepancies, and changed data and logic to accurately capture the intent of the OEM ordering data documentation.• Advised client on best practices for setting up vehicle ordering data to work seamlessly with Chrome’s products.• Served as subject matter expert for GM ordering systems and business practices and coordinated with other departments on projects and issues.
  • Convergys
    Team Manager
    Convergys Feb 2005 - Aug 2007
  • Sitel
    Distribution Liaison
    Sitel May 2000 - Feb 2005

April Stephenson Skills

Quality Assurance Data Analysis Data Management Process Improvement Customer Satisfaction Customer Service Visio Software Documentation Access Analysis Business Analysis Crm Requirements Analysis Databases

Frequently Asked Questions about April Stephenson

What company does April Stephenson work for?

April Stephenson works for Cox Automotive Inc.

What is April Stephenson's role at the current company?

April Stephenson's current role is Customer Advocate | Problem Solver | Continuous Improvement | Quality Assurance Analyst with an eye on Product Management.

What is April Stephenson's email address?

April Stephenson's email address is ap****@****hoo.com

What is April Stephenson's direct phone number?

April Stephenson's direct phone number is +175723*****

What skills is April Stephenson known for?

April Stephenson has skills like Quality Assurance, Data Analysis, Data Management, Process Improvement, Customer Satisfaction, Customer Service, Visio, Software Documentation, Access, Analysis, Business Analysis, Crm.

Who are April Stephenson's colleagues?

April Stephenson's colleagues are Leslie Clarke, Mpa, Navnit Volla-Bains, Adam George, Mba, Santosh Parmar, Scott Matott, Sam D, Tiffany Dimeo.

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