April T. Email & Phone Number

Responsibilities: Contact delinquent customers, collect payments, resolve complaints promptly. Simplify complex information, assist with credit solutions. Collaborate with coworkers, meet project requirements, prioritize tasks. Provide excellent service, improve operations.

Keller, Texas

Dallas/Fort Worth Area

Fort Worth, Texas

Fort Worth Texas

Educate customers and develop their use of Ventura Foods customer service policies while developing positive customer relations at the customer service point of contact. Act as liaison for the customer to Sales and Operations. Receive daily and enter orders into order entry system making sure all team orders are input by the close of business. Notify customers of any shortages prior to delivery and back order if necessary. Review daily edit list. Provide assistance to customers on inquiries regarding deliveries, product availability, or special pricing that may be in effect. Issue Return Product Authorization (RPA) forms and follow up for validity and promptness. RPA's are not issued without a Customer Service Manager approval. Resolve all customer complaints within area of responsibility or coordinate solution with Team Leader or Customer Support Manager. Assist in the sale of slow moving or aging product(s). May attend and work trade shows as necessary. Assist in evaluating prospective customer leads. Customer must meet minimum order requirements and be a distributor. Maintain and update all customer profiles making changes to profiles to insure integrity of the information for any user. Set up new customers and update as necessary. Create customer profile. Enter and maintain customer contracts. Maintain excellent working relationships with Operations and Sales Departments along with other Ventura offices. Keep sales territory manager appraised of any pertinent shifts in customers ordering pattern or changes that occur on their account. Insure that all customer paperwork is filed in a timely fashion and maintained for all team members to utilize.

Ensure the accurate settlement of delivery route case sales, delivery route cash deposits and validation of delivery route variances. Make exception corrections as needed. Track driver over/shorts and report both cash and inventory shortages to the branch. Research and resolve route related items on a daily basis. In addition, manage payroll commissions and operational reporting. Lean Six Sigma yellow belt training.• Accurately audit a drivers' route, including the affirmation of all invoices, cash or charge, and the verification of cash turned in.• Audit a drivers’ route by validating route Cash, inventory, and POD variances; pricing, cash settlement, and assigning responsibility for all discrepancies.• Validate the daily branch bulk bank deposits.• Report drivers who continually have settlement errors or fail to turn in all paper work.• Keep track of drivers over / shorts.• Report sales accurately.• Uses excel to formulate commissions & over/shorts for drivers weekly payroll.• Run daily reports using SAP, Route Manager, and Apacheta handheld systems.• Verify daily all invoices have loaded and processed in SAP.• Manually key all dropped invoices into SAP.

• Responsible for the overall sales and merchandise maintenance of the assigned department.• Maintain the department according to company merchandising standards and store operations policies.• Maximize sales of department merchandise and related products.• Ensure that all merchandising and operational activities take place on a consistent basis.• Provide and ensure quick, responsive, friendly customer service.• Responsible for special orders, setting up complete install jobs for customers seeing the project completely through.

• In coordination with General and Assistant Managers, provided leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts.• Ensured that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.• Ensured guest services in all areas meet applicable standards for quality, value and cleanliness.• Handled minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.

Education record

Diploma