April T. Email & Phone Number

Responsibilities: Contact delinquent customers, collect payments, resolve complaints promptly. Simplify complex information, assist with credit solutions. Collaborate with coworkers, meet project requirements, prioritize tasks. Provide excellent service, improve operations.

Keller, Texas

Dallas/Fort Worth Area

Fort Worth, Texas

Fort Worth Texas

Educate customers and develop their use of Ventura Foods customer service policies while developing positive customer relations at the customer service point of contact. Act as liaison for the customer to Sales and Operations. Receive daily and enter orders into order entry system making sure all team orders are input by the close of business. Notify.

• Ensure the accurate settlement of delivery route case sales, delivery route cash deposits and validation of delivery route variances. Make exception corrections as needed. Track driver over/shorts and report both cash.
• Accurately audit a drivers' route, including the affirmation of all invoices, cash or charge, and the verification of cash turned in.
• Audit a drivers’ route by validating route Cash, inventory, and POD variances; pricing, cash settlement, and assigning responsibility for all discrepancies.
• Validate the daily branch bulk bank deposits.
• Report drivers who continually have settlement errors or fail to turn in all paper work.
• Keep track of drivers over / shorts.

• Responsible for the overall sales and merchandise maintenance of the assigned department.
• Maintain the department according to company merchandising standards and store operations policies.
• Maximize sales of department merchandise and related products.
• Ensure that all merchandising and operational activities take place on a consistent basis.
• Provide and ensure quick, responsive, friendly customer service.
• Responsible for special orders, setting up complete install jobs for customers seeing the project completely through.

• In coordination with General and Assistant Managers, provided leadership and guidance to hourly staff in specific areas of the restaurant during scheduled shifts.
• Ensured that restaurant is properly organized and staffed as designated by written schedule through proper job assignments, break rotation and delegation of tasks during both peak and non-peak periods.
• Ensured guest services in all areas meet applicable standards for quality, value and cleanliness.
• Handled minor customer complaints, taking prompt and appropriate action to resolve problem and make determination when to report to management team on more serious complaints.

Education record

Diploma