April Cole Email & Phone Number

 Vulnerability scanning of 58 remote client networks using Nessus Professional Analyzing security risks of infrastructure, servers and workstations to aid in remediation or mitigation of vulnerabilities. Creating and conducting phishing campaigns for corporate clients using PhishingBox phishing simulator.  Operations of security systems and software including; setup, configuration, and tuning scanning processes to ensure proper data retrieval, consistent performance and non-disruption to clients’ information technology infrastructure. First line of technical contact for all clients. Works with Team Lead to continually improve security services and internal efficiencies.o Vulnerability scanning tool function, use and extrapolation of data for remediation efforts.o Security Information and Event monitoring.o Staying current with potential and emerging threats, vulnerabilities, and techniques used to prevent exploitation.

Orlando, Florida Area

• Installation and maintenance of Aloha, Micros 3700, Counterpoint, Open Bravo, and Book4Time Point of Sale systems at approximately 28 resorts• Security maintenance and EMV implementation• Staging, installing, upgrading and end user assistance for systems• Maintaining system backups for all resorts

Orlando, Florida Area

• Maintaining the Sybase database and the SPS system by conducting the tasks required including PD2 System Administration module.• Running ad hoc and impromptu reports and functional scripts using iSQL.• Conducting service software and maintenance release upgrades to the software including clause updates.• On team of professionals for upgrading entire procurement system.• Maintaining virtual servers performance including hardening and periodic review.• Assisting to assure system compliance with DoD IAVM for securing hardware, software, and processes.• Troubleshooting and resolving disconnects and issues with the processing of contracts and associated documentation. • Providing assistance to PD2 users on problems encountered during daily operation. For issues that cannot be resolved, the system administrator will relate the problem to SPS Help Desk and pass the provided resolution back to PD2 users.• Performing all tasks related to the set-up of users.• Manage the non-security, general contract support, and template tasks required to support PD2 system configuration activities

Self Employed - Telecommutte

Primarily focus on implementation of data upload linkages between healthcare provider offices and the Florida S.H.O.T.S. database using numerous electronic healthcare software programs. Support questions and front end implementation..Connecting Doctors, Hospitals, Clinics and the likes to the immunization database.Working with EHR/EMR technicians to establish interfacing connections between the practices and database. Verifying HL7 coding, cpt codes, cvx codes and formatting.Providing ongoing utilization and training support via remote applications such as Go To Meeting and Webex.

Orlando, Florida Area

• Perform complex system analytics for Armed Forces Recreation Center Resort adhering to the Department of the Army/Department of Defense standard operation procedures and regulations.• Network administrator including all software and hardware installs for the resort.• Securities manager overseeing firewalls, gateway, user education, along with monitoring system performance and behaviors.• Assure compliance with DoD regulations by hardening servers and workstations while enforcing security policies. • Micros 9700 Point-of-Sale installation, programming, and end user assistance.• Installed Micros terminals, printers, servers and remote management software.• Maintained the Micros POS database for all 12 property revenue centers.• Experienced and savvy troubleshooting between databases and credit card processors such as Elavon Merchant Services and Micros POS.• Server experience with Windows 2000, Windows 2003, and Windows 2008 operating systems on Dell and HP hardware.• End User workstation experience with numerous operating systems to include Windows 95/98/2000/ME/XP/VISTA/Windows7.• Property network administrator for 22 physical servers, 12 virtual servers, and 150 end user workstations.• Implemented VMware on property to consolidate physical servers.• Websense 7 intrusion detection and web filter administering and monitoring• Veritas/Symantec backup administrator.• Juniper and Watchguard firewall administrator.• Provide technical advice regarding the maintenance and optimization of network to improve operations and reduce cost.• Analyze information to determine, recommend, and plan modifications of computers and peripheral equipment on existing systems.• Implement and maintain system applications and interface configurations

Kissimmee, Florida

• Assist with network design for new retirement community• Provide instruction and training to residential staff of newly installed network including utilization and maintenance of software

San Antonio, Texas Area

• Create and maintain customer service base for Internet auction clearing house• Develop and train users on ecommerce service standards for telecommuting representatives

Knoxville, Tennessee Area

Develop and nurture extensive customer relations with varied clientelePlan, budget, execute business meetings, weddings, and special events for clientsSupervise support staff during multiple functions in facility and off property concurrently

Sec+, General

Computer And Information Sciences, General, 3.9

Business Administration And Management, General