Andrew Taylor Email & Phone Number

Cambridge, United Kingdom

• Acting as a liaison with the Technology department and all other departments across the organisation to identify, forecast and address their technology requirements.Other successes and responsibilities were:
• Implemented demand management in the Business Relationship Management team and configured the process in ServiceNow
• Project managed the development of the Technology Service Portal to communicate the business service catalogue and capture ideas for new services from… Show more Acting as a liaison with the Technology department and.
• Project managed the development of the Technology Service Portal to communicate the business service catalogue and capture ideas for new services from business colleagues
• Introduced the Service Design Package to improve the coordination and quality of technology service transition Show less

Peterborough, United Kingdom

• Responsible for the planning and coordination of software releases to the organisation’s HR and payroll platformsKey responsibilities were:
• Forward planned the schedule for releases to the HR and Payroll platforms
• Communicated release details and activities to all stakeholders, including requirements, Development and QA plans, schedules and deadlines
• Managed relationships and coordinated work between different teams at different locations
• Scheduled and conducted… Show more Responsible for the planning and coordination of software releases to the organisation’s HR and payroll platformsKey responsibilities were:
• Scheduled and conducted regular milestone reviews

• Change and Release Manager directly accountable for ensuring that ITIL best practice methods and procedures were fully utilised to evaluate and manage all technology changes. Deployed outstanding service management.
• Established and implemented the global ITIL v3 change management process
• Created and published written and visual training aids to support the global adoption of process policies and responsibilities
• Adapted and managed multiple change models to accommodate IT and business requirements
• Presided over changes during normal and critical business operational periods by initiating, coordinating and chairing the change advisory board Show less

• Service Operations Manager focused on providing effective services to meet expectations and support the strategic aims of the business including the development and implementation of service management in accordance.
• Implemented the ITIL v3 processes for incident management, request fulfilment and service level management
• Assisted with the formation and transition of support to the offshore global service desk function
• Established the ITIL v3 problem management process Show less

• Software Operations Manager primarily concerned with overseeing the daily management and delivery of the core business systems of the company by providing system management, application software management and.
• Prepared and presented a proposal for a software evolution and maintenance programme to correct deficiencies in operational procedures and mitigate risk to the business. Received approval and budget for the work which.
• Successfully managed the operations team consisting of 8 staff and consultants including recruitment, technical / professional development, reviews and disciplinaries
• Secured and managed supplier contracts for regular technical support and service improvement projects
• Commissioned and spearheaded the deployment of the UK electronic data interchange system
• Established and cemented trading relationships that are still operational today