Andrew Taylor Email & Phone Number

Cambridge, United Kingdom

Acting as a liaison with the Technology department and all other departments across the organisation to identify, forecast and address their technology requirements.Other successes and responsibilities were:• Implemented demand management in the Business Relationship Management team and configured the process in ServiceNow• Project managed the development of the Technology Service Portal to communicate the business service catalogue and capture ideas for new services from… Show more Acting as a liaison with the Technology department and all other departments across the organisation to identify, forecast and address their technology requirements.Other successes and responsibilities were:• Implemented demand management in the Business Relationship Management team and configured the process in ServiceNow• Project managed the development of the Technology Service Portal to communicate the business service catalogue and capture ideas for new services from business colleagues • Introduced the Service Design Package to improve the coordination and quality of technology service transition Show less

Peterborough, United Kingdom

Responsible for the planning and coordination of software releases to the organisation’s HR and payroll platformsKey responsibilities were:• Forward planned the schedule for releases to the HR and Payroll platforms• Communicated release details and activities to all stakeholders, including requirements, Development and QA plans, schedules and deadlines• Managed relationships and coordinated work between different teams at different locations• Scheduled and conducted… Show more Responsible for the planning and coordination of software releases to the organisation’s HR and payroll platformsKey responsibilities were:• Forward planned the schedule for releases to the HR and Payroll platforms• Communicated release details and activities to all stakeholders, including requirements, Development and QA plans, schedules and deadlines• Managed relationships and coordinated work between different teams at different locations• Scheduled and conducted regular milestone reviews• Managed risks and issues affecting scope, schedule and quality • Maintained and published release reports Show less

Change and Release Manager directly accountable for ensuring that ITIL best practice methods and procedures were fully utilised to evaluate and manage all technology changes. Deployed outstanding service management skills to facilitate the development, configuration and maintenance of the standards and documents for handling change requests, change advisory board meetings, the change schedule and senior management reporting. Coordinated the change management process and provision of… Show more Change and Release Manager directly accountable for ensuring that ITIL best practice methods and procedures were fully utilised to evaluate and manage all technology changes. Deployed outstanding service management skills to facilitate the development, configuration and maintenance of the standards and documents for handling change requests, change advisory board meetings, the change schedule and senior management reporting. Coordinated the change management process and provision of leadership, advice and training on change management methodologies and procedures. Other successes and responsibilities were:• Established and implemented the global ITIL v3 change management process• Created and published written and visual training aids to support the global adoption of process policies and responsibilities• Adapted and managed multiple change models to accommodate IT and business requirements• Presided over changes during normal and critical business operational periods by initiating, coordinating and chairing the change advisory board Show less

Service Operations Manager focused on providing effective services to meet expectations and support the strategic aims of the business including the development and implementation of service management in accordance with ITIL best practice. Exceeded customer service level expectations, drove forward on service performance for the customer and counteracted / mitigated high severity incidents and problems. Took overall charge of the vendor selection process and the subsequent procurement and… Show more Service Operations Manager focused on providing effective services to meet expectations and support the strategic aims of the business including the development and implementation of service management in accordance with ITIL best practice. Exceeded customer service level expectations, drove forward on service performance for the customer and counteracted / mitigated high severity incidents and problems. Took overall charge of the vendor selection process and the subsequent procurement and implementation of the service management tool. Other accomplishments and duties as Service Operations Manager included:• Implemented the ITIL v3 processes for incident management, request fulfilment and service level management • Assisted with the formation and transition of support to the offshore global service desk function• Established the ITIL v3 problem management process Show less

Software Operations Manager primarily concerned with overseeing the daily management and delivery of the core business systems of the company by providing system management, application software management and operational team management skills. Maintained full SLA system availability during operations and service delivery of the main ERP system and supervised the expansion of operations to support new platforms, business systems and operational environments. Designed, coded, implemented and… Show more Software Operations Manager primarily concerned with overseeing the daily management and delivery of the core business systems of the company by providing system management, application software management and operational team management skills. Maintained full SLA system availability during operations and service delivery of the main ERP system and supervised the expansion of operations to support new platforms, business systems and operational environments. Designed, coded, implemented and maintained the interface procedures supporting the operations of critical business processes. Established and managed positive relations with external customers, internal business contacts and 3rd party suppliers. Further achievements as Software Operations Manager entailed:• Prepared and presented a proposal for a software evolution and maintenance programme to correct deficiencies in operational procedures and mitigate risk to the business. Received approval and budget for the work which ran for 2 years• Successfully managed the operations team consisting of 8 staff and consultants including recruitment, technical / professional development, reviews and disciplinaries• Secured and managed supplier contracts for regular technical support and service improvement projects • Commissioned and spearheaded the deployment of the UK electronic data interchange system• Established and cemented trading relationships that are still operational today • Presented at the annual sales conference to better inform the sales teams on the concepts and developments in electronic trading• Prepared and submitted the annual budget for the applications group• Represented IT operations at business meetings, sales conferences and book fairs Show less