Juta Hydzik Email & Phone Number

Cambridge, Cambridgeshire, United Kingdom

Cambridge, United Kingdom

Cambridge, United Kingdom

• Market research• Social Media Strategy and execution • Marketing Strategy• Rebrand• New Product Development - using creative research on consumers- including the Eye Tracking Technology from Anglia Ruskin University.• Event Management - using innovative videos on 3D LED display for product promotion

Cambridge, United Kingdom

Scheduler and Planner for over 900 agents Internationally (looking after Cambridge, London and Barcelona offices).Working with NICE Workforce Management System and Teleopti).Main responsibilities:-Reviewing and evaluating staffing needs, by monitoring attrition statistics and trends;-Preparation and publication of future schedules;-Providing a variety of reports to management and HR;-Administration of changes in schedules;-Ensuring coverage of phone… Show more Scheduler and Planner for over 900 agents Internationally (looking after Cambridge, London and Barcelona offices).Working with NICE Workforce Management System and Teleopti).Main responsibilities:-Reviewing and evaluating staffing needs, by monitoring attrition statistics and trends;-Preparation and publication of future schedules;-Providing a variety of reports to management and HR;-Administration of changes in schedules;-Ensuring coverage of phone lines;-Data reporting to Management and HR;-Creating training and development materials for new hires;-Creating training manuals, e-learning and presentations on current Global procedures and systems;-Planning based on forecast, making adjustments based on continuous research and changing demand. -Continuous updates of SOP's-In charge of updates on the internal Facebook and WordPress sites-Development and setting up of new sites in Europe, adjusting current Company procedures in line with local laws and regulationsSuccesses: -Site opening and setup in Barcelona -Site opening and setup in London (currently largest customer site in Europe)-Europe Development week project organisation for the WFM team Show less

Cambridge, United Kingdom

Efficient handling and conversion of reservation calls and queries via phone and email; handling and resolving hotel and customer complaints; managing relationships with hotels and consumers.

Cambridge, United Kingdom

• Merchandising shop floor areas in a department store (adapting photos to suit the market of the store)• Planning shop floor moves (identifying “hotspots” & priority areas in the store)• Training staff in basic merchandising and seasonal trends• Training staff members on the rules of the stock room• Also was involved in exploring demand (understanding customer needs) and checking store rotations (knowledge of best sellers etc.)• Merchandising workshops in different… Show more • Merchandising shop floor areas in a department store (adapting photos to suit the market of the store)• Planning shop floor moves (identifying “hotspots” & priority areas in the store)• Training staff in basic merchandising and seasonal trends• Training staff members on the rules of the stock room• Also was involved in exploring demand (understanding customer needs) and checking store rotations (knowledge of best sellers etc.)• Merchandising workshops in different department stores• Planning training programs and training sales team in correct merchandising standards to improve the layout performance of the store Show less

Bachelor'S Degree, International Business Strategy, First Class Honours

Here are some of the modules taken: Business in focus (grade A); Managing People, Finance, and Marketing (grade A); International Work.

Bachelor Of Arts (B.A.), Advertisement Design And Marketing