Manage a team of senior platform and DevOps engineers focused on increasing efficiency of developer teamsImplementing an Internal Developer Portal to enable a single-pane-of-glass view into application environments, deployment health, tooling integrations, dynamic metrics reportingHeavy focus on improving the developer experience by identifying developer pain points, working alongside teams to understand workflows, process and strugglesEnabling a self-service experience for our developers which reduces their cognitive load and speeds up time to market by abstracting tooling complexities and allowing devs to ship code fasterCollaborating with cross-functional teams to identify and address technical requirements, issues, and challenges related to the platform infrastructureTracking metrics and streamlining standards adoption across developer teams, facilitating an easy transition for improvement of application maturityEstablishing corporate standards that drive positive change towards industry best practiceRegular experience with roadmap planning, Agile team management, cloud migration, architecture designSuccessfully improving operations via improved communication, mitigating bottlenecks, capacity planning, resolving resource constraints and aligning prioritization

• Support AWS customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data, Serverless, AI/ML, Networking Security, and more• Act as a voice of the customer and principal technical advisor to organizations ranging from start-ups to Fortune 500 enterprise• Help craft and execute strategies to drive customer adoption and use of AWS services, including EC2, S3, RDS, DynamoDB, Lambda, CloudFront CDN, IoT, and many more• Provide advocacy and strategic technical guidance to help plan and implement solutions using best practices, and proactively keep customer AWS environments operationally healthy

• Migrated enterprise networks from on-premises to multi-cloud infrastructure in AWS and Azure• Led architectural landing-zone designs for applications, including greenfield, blue/green, and lift-and-shift deployments• Designed and deployed cloud resources using Terraform (IaC)• Implemented CI/CD pipelines with Azure DevOps for streamlined build and release processes• Established policies and guidelines for implementation, documentation, and deliverables• Collaborated with an agile team to ensure timely project completion

• Migrated, upgraded, and administered Cisco CUCM and IP-IVR systems.• Managed and supported call center voice environments, including Cisco CUBE gateways and third-party SIP video endpoints• Developed and maintained custom Cisco IVR scripting across corporate and production environments• Oversaw the maintenance and operation of enterprise voice infrastructure spanning multiple data centers

• Maintained and supported corporate IT infrastructure, ensuring reliability and performance• Configured and upgraded Cisco routers, switches, ASA firewalls, and Firepower IDS/IPS• Designed and implemented core network upgrades for improved scalability and performance• Managed routing, switching, firewall configurations, and wireless networks• Monitored and resolved network issues to minimize downtime• Built a network monitoring solution using Splunk• Led IT projects, including planning, procurement, and implementation.• Enforced IT and security policies to ensure compliance and mitigate risks