Apurva . Email & Phone Number

Mumbai, Maharashtra, India

• Assisted employees to engage in quality assurance and quality control activities.
• Created, maintained, and monitored quality plans to drive business success.
• Identified performance gaps within processes and developed improvement plans.
• Prepared product and process quality reports by collecting, analyzing, and summarizing information and trends.
• Oversaw budget and resources required to achieve goals.
• Analysed quality control test results and provided feedback and interpretation to production management and staff.

• Responsible for market research, understanding trends, liaison between analysts, alliances and partnerships, and business strategy.
• Providing research technique, analysis, and industry-specific requirements coaching to analysts.
• Assist analysts in conducting research in order to produce the necessary targeted results for the unit.
• Engagement in customer projects on a daily basis, including interpretations, development, implementation, and recommendations.
• Managing global, online, and CAWI surveys and conducting them online.
• Ensure quality of work by communicating between teams internally. Teamwork includes survey programming, data processing, open-ended coding, and data analytics and processing.

• Worked on healthcare projects including ad hoc and tracking studies involving tables.
• Utilized SPSS, the QUANTUM programming tool, and SQL to conduct statistical analysis for healthcare projects.
• Conducted data validation (data cleaning), which entails producing data check reports to clients and examining LOIs, outliers, straight liners, and duplicate IDs for the data received.
• Creation of tables according to the client's specifications using Tab-Spec.
• Practical experience with share tables.
• Solid understanding of weighted tables.

• Created and maintained functional automation test frameworks for projects and backend APIs.
• Evaluated the effectiveness of customer and agent interactions in accordance with quality criteria.
• Monitored a process error log to help the process be improved (UAT report).
• Ensured products met regulatory and quality performance requirements set by the company.