• Strategically led the Service Management portfolio for webMethods customers in the APJ region, optimizing resource allocation for improved service outcomes.• Crafted compelling proposals for RFI and RFP responses, showcasing IBM's capabilities as a preferred partner for clients.• Enhanced service delivery and client satisfaction through innovative solutions and targeted initiatives.

Directed the Service Management portfolio for webMethods customers, delivering exceptional client outcomes and building lasting partnerships. Key contributions:1) Led strategic pricing initiatives to optimize value delivery.2) Enhanced operational frameworks for seamless project execution.3) Implemented advanced service management practices, driving operational excellence and superior customer satisfaction.4) Demonstrated a commitment to excellence in service delivery, client engagement, and strategic innovation.

Spearheaded offshore project delivery, consistently exceeding client expectations through strategic leadership and operational excellence. Key contributions include:1) Implemented cost-reduction strategies to improve service quality and boost profitability.2) Provided visionary leadership to Service Delivery teams, fostering a culture of excellence and accountability.3) Demonstrated a strong focus on delivering value-driven results while maintaining high service standards.

Accountable for overseeing the managed services contract for global application maintenance, driving continuous improvement to enhance user experience. Key achievements:1) Led consulting initiatives for TCS internal projects, sharing best practices and replicating a successful global model.2) Managed diverse portfolios aligned with strategic objectives, optimizing performance and ROI.3) Led strategic planning to drive business growth and maximize portfolio value.4) Conducted financial analysis to support decision-making and resource allocation.5) Implemented risk management strategies, mitigating project and portfolio-related risks.6) Fostered strong relationships with both internal and external stakeholders to support business development.Focused on delivering operational excellence while driving strategic growth and ensuring long-term business success.

Led the delivery execution of a large-scale transformation program to roll out a strategic reporting platform. Key responsibilities include:1) Managing stakeholder engagement, inter-dependencies, and risks in a complex, multi-vendor environment.2) Leading and mentoring the IT team, including internal staff and external contractors, ensuring alignment towards a common goal.Focused on driving successful project outcomes, fostering collaboration, and ensuring seamless execution across diverse teams.

I performed the role of Senior IT Project Manager and did successful delivery of Financial Applications and Information Management projects and planning & execution of multiple simultaneous projects with end to end IT Project ManagementAchieved following key goals :Delivered project ahead of timeSaved ~500k Usd for project

Managed global maintenance and support for 200+ applications across UK, DE, FR, US, and India, driving efficiency and excellence. Key achievements:1) Established ITIL Service Management and Kanban processes, achieving ~$2M in cost savings.2) Delivered a ~40% gross margin through automation and operational excellence initiatives.3) Proven ability to streamline operations, enhance service quality, and deliver measurable business value on a global scale.

Led the offshore application maintenance team, overseeing service delivery operations for both maintenance and enhancements. Key achievements include:1) Consistently achieved >95% customer satisfaction for overall delivery.2) Reduced active incident backlog by >400% and brought aging incidents to '0'.3) Delivered 800+ PDs of service improvements in a year with the same team capacity.Demonstrated strong leadership in optimizing service delivery, driving continuous improvement, and ensuring high customer satisfaction.

• Led offshore application management team in a 0-100 model project at TATA Consultancy Services Limited.• Achieved ~$5M in savings through strategic optimization and automation initiatives.• Successfully executed project with 100% offshore team, showcasing expertise in remote project management.

• Successfully managed up to 8 projects simultaneously during a critical resource gap at TATA Consultancy Services Limited.• Delivered a long-pending quick wins project in just 4 months, showcasing resilience and results-driven leadership.• Ensured all work packages met objectives with timely communication of any deviations, demonstrating a proactive approach to project management.

• Led transition from outgoing customer associates, completing ahead of schedule with minimal reliance on SMEs.• Independently executed first year-end run with zero SME support, driving operational excellence.• Streamlined application landscape, achieving ~$1M in cost savings through optimization and automation.

• Supported critical credit card project, achieving $500K savings through automation.• Maintained zero active incident count, ensuring 100% SLA compliance.• Set benchmark for service delivery by focusing on efficiency, reliability, and compliance.