Andrew Will Email & Phone Number

Columbia, Md

Jessup, Md

• Investigated and performed troubleshooting on a wide variety of warranty issues for various evaporative heat rejection equipment.• Worked with customers to correct defects in workmanship and material.• Developed and executed action plans to repair and/or modify equipment to return the unit to factory condition.• Coordinated and managed several maintenance personnel, duties included but were not limited to: scheduling field service appointments, monitoring expense reports, HR meetings with technicians, taking reports on field service actions, analyzing / interpreting data taken in the field and using that information to guide techs to a solution, and training field service techs in the use of new equipment and software.

Prepared RP parts for platingInspected plated RP parts Analyzed necessary chemical baths and equipment to optimize performance

Assisted photographer in the maintenance, testing, and preparation of camera equipmentInterfaced with customers and organized portrait sessions under rigid time constraints

Responsible for sorting clothing, receiving orders and preparing productions for shipment, assisting customers, and other general dutiesAssumed all managerial duties when employer was unable to come to work-opening duties, customer interface, customer service, general inventory and minor bookkeeping