• Analyzing order fulfilment operations, liaising with logistics, customer support, commercials and other functions. Data driven decision making to bridge operational gaps and root cause identification.• Setup Dedicated Fleet Project and achieved unprecedented results: Delivery Time (-20%), Incident Rate (-88%), Logistics Cancellations (-72%), and Voucher Cost Per Order (-90%). NPS (+150%). • Designed Comprehensive Google Sheet dashboards to bring visibility on key operational KPIs. Google Sheets App Script Programming to create Custom functions e.g. Reverse geocoding, Distance Calculations, Fuel Consumption Analysis for KPI tracking.• Led implementation of 5S/LBI in 14 warehouses and achieved reduction in Picking Time.• PKR 60 million worth PRs generated in 1 year for operational requirements through SAP MM module.• Strategically reduced Cost of Sales at low order warehouses by optimizing Shrinkage, Inventory Adjustments, Employee Strength. Reduced shrinkage to best-in-class industry standards.• Electricity Usage Optimization. Reduction of 40% in electricity usage. Significant contribution towards FLGP+• Panda Gem Award - Q1, Q2-2022. Leader of the Quarter - Q3-2022. Rated "Outstanding" in FY'22 Evaluation (Among top 4% employees).

• Managing operations at Q-Commerce Dark Store fulfilment centres – 8000+ SKUs, 30+ employees under direct supervision, Smooth execution of 800+ daily orders.• Ensuring superior customer satisfaction by maintaining the leading NPS rating for a longer period than any of the 44 other Dark Stores in Pakistan.• Maintaining best-in-class operational metrics - Inventory Accuracy, Order Prep Time PT (< 3 min), Incident Rate IR (< 1%), Stock count (100%), Shrinkages, Order Cancellations (0%), Partial Fulfillment (0%), and Employee Utilization Rate UTR (> 5).• Spearheaded data-driven initiatives for customer retention, incident rate reduction, and customer/logistics fraud reduction and managing uncertainties due to internal and external factors.• Strategizing warehouse layouts based on seasonality for correct placement of fast- and slow-moving goods.• Hiring, Scheduling, Man-management, Team leadership, Implementing of Rooster system to ensure efficiency.• Performed Vendor Analysis and Procured RTC Freezers worth 20 million for KLI Dark Stores.

• Inventory standardization through SAP to reduce critical spare parts issuance time from 10 min to 30 sec.• Optimized plant layout and hierarchies in SAP. Equipment mapping, spare parts management, accurate sequencing, and structure verification.• Implemented 5S in Technical Store Warehouse - Description Changes, Proper Bin Addresses, and relocation of 6000 spare parts, streamlined the process of maintaining Technical Store Record.• Process and Enterprise Maturity Model (PEMM) Tasks – Inventory management through aging reports, critical and obsolete spare parts identification. 6% inventory reduction. Supply chain management through vendor analysis.• Led localization efforts. Designed the Vendor Evaluation Process and Generic Guidelines for Localization.

• Theoretical Analysis of water consumption and gap analysis to determine possible action steps. 12 cubic meters of water saving per day• Analysed water distribution networks to determine possible leaks or unmonitored usages• Installation of water saving nozzles and training of employees to reduce water wastage• Water Salvage project through Recycling cooling tower blowdown and RO Plant reject water