Como HR Business Partner, atuo como um facilitador estratégico para alinhar os objetivos de negócio com as necessidades e desafios das pessoas na organização. Minha principal responsabilidade é fornecer suporte consultivo à liderança, impulsionando a cultura organizacional, promovendo a gestão de talentos, e implementando soluções de RH que maximizem o desempenho dos colaboradores e promovam o crescimento sustentável.Minhas atividades incluem:Consultoria estratégica: trabalhar em estreita colaboração com a liderança para entender os objetivos de negócios e garantir que as estratégias de pessoas estejam alinhadas;Gestão de talentos: apoiar no desenvolvimento, retenção e sucessão de talentos, promovendo programas de engajamento e reconhecimento;Mudanças organizacionais: colaborar em processos de transformação e mudança, sempre com foco em melhorar a eficiência e bem-estar dos colaboradores;Desenvolvimento de liderança: oferecer suporte e treinamento a líderes e gestores para aprimorar suas habilidades de gestão de equipes e promover uma cultura de alta performance;Gerenciamento de conflitos: atuar como mediador em questões de relações de trabalho e fornecer coaching para gestores e colaboradores;Análise de dados de RH: usar métricas e dados para identificar tendências e tomar decisões embasadas para otimizar a experiência dos colaboradores;Legislação trabalhista: garantir a conformidade com a legislação trabalhista local e implementar as melhores práticas de RH.O foco do meu trabalho é garantir que as pessoas e a organização cresçam em sinergia, criando um ambiente de trabalho inclusivo, produtivo e alinhado aos objetivos de longo prazo

Head of Advisory Channel to Mortgage Credit OperationsPartnership management focused on Key Accounts;Planning and Execution (P&L/ Economics);Strategic Relationship with the main Banks credit providers;Administrative Routines from Hiring, Compliance, Due diligence and billing for each key partner

Head of Financing to B2C, B2B and Direct Channels (ZapFIN)Commercial Management of Data Sales TeamsReal Estate for the Financial and Retail Market; (DATAZap)Leadership of other commercial and operational leaders

South Regional Commercial Coordination - Sales Team ofAds on Zap Imóveis, VivaReal and OLX

Responsible for all stages of team management, from hiring, training and development, as well as managing the relevant KPIs;

Main responsibilities:Achievement of the strategic and operational objectives.Work to resolve customer issues to ensure an excellent experience.Responsible for performance and results management of team members.Encourage good work practices to deliver a favorable and motivational environment.

Manage and measure a team of internal Sales Representatives. Encourage good working practices to deliver a supportive and motivational working environment.Mainly responsibilities:• Directs the efforts of others in the achievement of the strategic and operational objectives of the group.• Manages the hiring, staffing and maintaining of a diverse and effective workforce.• Responsible for career development/planning, performance and pay discussions of team members• Works to resolve customer issues to ensure a world-class customer experience• Responsible for planning, executing and implementing business plans and strategies to deliver the required targets.

Managing three teams at the same time:• Asset Recovery in Sales Team "Dell Outlet" - 7 headcount• Sales Support Escalation Team - 6 headcount• Price Adjustment Team - 10 headcount

Leadership sales teams:• Provide coaching and feedback to Inside Sales Representatives.• Sales results reviews.• Apply action plans focused to improve results.• Support on behavior improvements and career development

Management of supplier contract. Analysis of results and create sales strategy based on it. Mapping of sales processes and suggest improvements.Responsible for sales results of a region within 16 states in the country, at the Chat, Outbound and Inbound channels.Work to reduce costs, quality management, productivity increase and sales tools improvements.

Leader responsible for sales results achieve and employees’ development, focusing on KPI’s control. Help with recruitment and train new professionals. Implement Project in order to align Quality concept between the customer and the supplier.Training development about sales negotiation to the sales floor.

Leader responsible for sales results achieve and employees’ development, focusing on KPI’s control. Help with recruitment and train new professionals.Implement Project “Monitory” in order to align Quality concept between the customer and the supplier.Training development about sales negotiation to the sales floor.