Leading a team of engineers on the development of brand new Data Lakehouse to replace the organization's existing data infrastructure, addressing downtime concerns and data governance shortcomings.Spearheading the incorporation of Artificial Intelligence into TPC's day to day operations, to uncover insights from a combination of structured and unstructured data sets, improve the productivity of the company's employees, and reduce costs.Driving the continued development of the predictive Machine Learning models being used to measure pipeline health and guide forecasting calls.

Responsible for implementation of forecasting models (revenue, win rates, churn rates) using machine learning techniques.Leading cross-functional efforts to clean and enrich customer data in Salesforce, to improve decision making and efficiency of sales initiatives.

Advising on design and implementation of business intelligence/data analytics solutions, to drive improved operational efficiency and better insights into the organization's data.

Freelance photographer offering sevices in product, portrait and event photography in the Atlantic Provinces.

Managed team of 4 analysts, who were responsible for the development and maintenance of SQL queries and Tableau dashboards that serviced the Customer Success, Professional Services and Support departments.Owned annual territory cutting and quarterly GRR/NRR/Bookings target setting for 168 Customer Success Managers and 55 Renewal Managers, refining the process for each to reduce turnaround times by 6 weeks (from 8) and 2 weeks (4), respectively.Spearheaded the design of new operational performance KPIs, ranging from product adoption to customer engagement, whitespace conversion, etc.Designed and implemented a Salesforce case workflow to replace decentralized Google Sheets/Slack channels, cutting turnaround times from 3-4 weeks to 2-3 days.

Developed the company’s first travel-expense-optimized sales territory model, using geospatial k-means clustering and Google’s Distance Matrix APIOwned the design and implementation of operational KPIs such as Linearity and Sales Velocity, giving the business greater visibility into pipeline and increased agility when responding to shifting market conditions.Standardized and automated weekly forecast and QBR outputs, saving sales leaders at least 546 combined hours per quarter (≈ $45k-$60k in productive time savings)Recipient of the Outstanding Performance FY21 Award for Sales Operations

Led development of automated customer usage infographic, saving CSMs 2-5 hours per customer it was produced for (≈ $20k-$35k in productive time savings/quarter);Presented at Perspectives 2018 on initial research findings of time-lagged correlation between learning behaviors and stock price performance of public companies;Recipient of the Outstanding Contributor FY19 Award

Averaged a Dollar Retention Rate of 108% over five years, with peak of 127% in 2016;Recipient of the 2016 Technical and Consulting Services Employee of the Year Award

Key contributor in the Support department’s migration from Peoplesoft to Salesforce, from planning to the development of enablement materials

Developed and implemented a predictive sales forecasting model that ensured sufficient inventory ~96% of days in operation, while reducing inventory costs by 37%;Reduced hourly wage costs by 9% through scheduling optimization