Marcos Rodriguez Email & Phone Number

San Antonio, Texas, United States

Data Analysis & Reporting: Collecting and interpreting data to identify trends, efficiencies, and areas for improvement within food and beverage services.Process Optimization: Collaborating with cross-functional teams to streamline operations and implement cost-saving strategies.Performance Metrics: Developing key performance indicators (KPIs) to measure success and inform decision-making.Quality Assurance: Ensuring compliance with health, safety, and service standards across all facilities.

San Antonio, Texas

Team Integration, Leadership, & Training Development: Seamlessly integrated into the VTEB team, leveraging a strong background in food service and technology to drive ops improvements and develop innovative training materials for Aloha system configurations, enhancing support for dining ops. Developed and maintained comprehensive documentation, including user manuals and system configurations, to support operational continuity and training initiatives.Comprehensive POS & Payment System Management: Spearheaded the deployment and configuration of new payment and POS systems, including NCR POS systems across 365 stores and Verifone credit card systems in APF food & beverage outlets. This transitioned operations from cash to card payments and involved leading hardware installation efforts, improving payment processing capabilities and user satisfaction globally.Global Project Deployment & Implementation: Played a pivotal role in deploying Campus Dining at six international test sites and was a core member of the Food 2.0, Campus Dining, and Legacy deployment teams. Led the installation and configuration of Aloha POS systems across various locations, crucial for the success of dining initiatives and enhancing customer experience.Project Management, Coordination, & Support: Developed and maintained detailed project plans, leading technical teams for efficient system installations and support. Provided training and guidance to end-users, enhancing their proficiency in using POS systems and database management.Operational Excellence & Innovation: Monitored POS system performance, proactively troubleshooting issues to maintain high ops standards. Stayed abreast of the latest trends in POS technology, recommending and implementing upgrades to ensure cutting-edge service delivery.

San Antonio, Texas

Food 2.0 Program Execution: Directed a $92M Food 2.0 Program, overseeing 25 installations and 39 facilities. Ensured efficient operations, accurate pricing, and sales reporting across 39 MEFF operations.Inventory Management Expertise: Managed CrunchTime food service system for 39 MEFF/Kiosk operations. Conducted comprehensive training for 42 individuals, covering 6K products and 4.2K recipes.Operational Administration: Assisted in the administration of 39 Food 2.0 operations, serving 7.6M covers in FY19. Addressed over 2K help-desk inquiries, ensuring continuous service to 7.6M customers.Contract Management: Managed a $62M Food 2.0 contract, analyzing feedback and trends to improve operations. Oversaw training and career progression for 825+ personnel, imparting industry-level knowledge.Campus Dining Oversight: Provided administrative oversight for Campus Dining, supporting 1.1M customers with $11.4M in NAF F&B sales in FY19. Conducted financial audits and business analysis for enhanced data accuracy and efficiency.Accounting and Operations Management: Administered Food 2.0 accounting processes and operations, ensuring compliance with monthly reporting and contract requirements.Construction and Renovation Project Management: Managed $6M in construction and renovation for 3 Food 2.0 installations. Conducted online training for 112 personnel on inventory, sales, and POS operations.Training and Manpower Utilization: Delivered Food 2.0 Program training to 160+ in-residence students. Conducted sessions on military manpower utilization, staffing, and management.

Florida

As the founder of a dynamic 3D Design and Printing business, I specialize in transforming ideas into tangible realities. With a deep passion for additive manufacturing and a keen eye for detail, my expertise lies in creating precise, high-quality 3D models and prints. My business caters to a diverse range of industries, from healthcare to consumer goods, offering bespoke solutions that merge innovation with practicality. Dedicated to pushing the boundaries of 3D printing technology, I am committed to delivering exceptional results that meet the unique needs of each client.

Eglin Air Force Base, Florida, United States

Provided leadership and supervision for the on-site food service team, ensuring fulfillment of our contractual obligations and client satisfaction.Established and maintained a safe work environment, stepping in as acting General Manager in their absence.Utilized Sodexo's tools and programs effectively to foster client, customer, and staff relationships, contributing to account retention and satisfaction.Oversaw the implementation and utilization of Sodexo tools and programs, aligning with financial objectives and supporting both client and organizational strategic plans.Directed daily food service operations, developing initiatives and projects to enhance service quality and operational efficiency.Ensured strict compliance with all HR standards set by Sodexo, the client, and regulatory agencies, maintaining a professional and compliant work environment.

Eglin Air Force Base, Florida, United States

Oversaw monthly rations requisitions valued at $300K, ensuring accurate financial reconciliation.Managed and cataloged monetary turn-ins exceeding $90K, adhering strictly to Air Force standards.Analyzed over 2,000 cashier reports, maintaining the financial integrity of base food service operations.Identified and implemented strategic improvements, enhancing operational efficiency and profitability through meticulous analysis and attention to detail.

Eglin Air Force Base, Florida, United States

Spearheaded publicity for over 900 Squadron members, coordinating requests for five flights and effectively distributing ads to base bulletins, marquees, and military newspapers.Provided essential photographic support for Squadron functions, and actively covered news and events as a reporter and writer.Promoted FSS activities at base newcomer briefs and collaborated with Eglin Public Affairs to disseminate upcoming events and information to local markets.As Marketing Specialist, adeptly assisted customers and illustrators, ensuring efficient product preparation and delivery.Produced and managed a wide array of graphic products for 25 Squadron activities, effectively reaching over 100K members of the Eglin community.Directed the flow of over 1,000 publicity notes for Squadron-wide events, ensuring targeted and timely promotions.Managed and deployed over 150 publicity displays across 75 local area sites, successfully representing the FSS brand and achieving market penetration.

Eglin Air Force Base, Florida, United States

Oversaw the largest Food Service Operation of the Air Force Materiel Command, ensuring the successful delivery of 504K meals annually.Managed the ordering process for food items, conducting quality inspections and ensuring proper inventory management by returning unused subsistence items to stock.Maintained security and control of a $1.4M subsistence account, issuing rations in accordance with the 2005 Food Code to prevent waste.Adhered to current FDA Food Code and Public Health Guidelines, ensuring proper receipt, storage, and handling of food products.Conducted weekly, monthly, and yearly subsistence inventories, validating purchases and performing reconciliation of subsistence accounts.Utilized the Corporate Food Service system (CFS), reviewing production logs and utilizing standard and local recipes.Coordinated 154 purchases and 45 transfers, while assisting in reconciling $428K in transactions.Demonstrated excellent culinary and storeroom skills, leading the squadron to win the prestigious 2011 AFMC Gold Plate Award.

Kirtland Air Force Base, New Mexico, United States

Oversaw quality assurance evaluations and managed a $320K linen contract, ensuring high standards of service and product quality.Collaborated with housekeeping staff to monitor guest room conditions, conducting thorough inspections of guest, linen, and common areas.Ensured strict compliance with Innkeeper and Air Force Instruction checklist standards, maintaining excellence under the QA program.Addressed QA complaints from guests efficiently, logging them for prompt follow-up and resolution by maintenance.Managed weekly payments of $6K for the lodging linen contract, vigilantly tracking shortages and addressing damaged linen issues.

Kirtland Air Force Base, New Mexico, United States

Excelled in welcoming guests with a professional and friendly demeanor, consistently delivering exceptional customer service.Skilled in guest registration, managing reservations, cancellations, and modifications, ensuring a seamless experience for guests.Proficient in responding to guest inquiries, offering information on local attractions, events, and dining, enhancing their stay experience.Handled guest check-ins and check-outs with efficiency, verifying payment methods and maintaining accurate guest accounts.Maintained orderly and clean front desk areas, lobbies, and guest waiting areas, contributing to a welcoming environment.Assisted in inventory management and supply ordering for guest rooms and public areas, addressing guest requests, complaints, and feedback promptly.Adhered strictly to military lodging policies, procedures, and safety protocols, ensuring a secure and compliant operational environment.Operated lodging reservation systems effectively, managing room availability, rates, and occupancy levels.Collaborated with housekeeping and maintenance staff to guarantee well-maintained and clean rooms, ensuring guest satisfaction.Diligently completed daily reports and administrative tasks, supporting efficient lodging operations.

Kirtland Air Force Base, New Mexico, United States

Instructed patrons on the proper use of various fitness equipment, including cardiovascular machines, selectorized, and free weights, while delivering a high level of customer service.Monitored and maintained the cleanliness and functionality of fitness equipment valued at $2.4M, ensuring optimal operation and user safety.Managed financial responsibilities, accounting for $24K in annual revenue and overseeing $14K in fitness equipment inventory.Organized and led 10 yearly 5K fun runs and 2 half marathons, fostering community engagement and promoting fitness.Upheld strict safety, security, and maintenance standards in all indoor and outdoor fitness facilities, ensuring a safe and welcoming environment for all patrons.

Education record

Associate'S Degree, Hotel, Motel, And Restaurant Management