Araceli Castillo Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, Us

Lanham, Maryland, Us

Washington, District Of Columbia, Us

- Managed Fortune 500 companies portfolio valued at over $2.44M ARR with proactive diligence and relationship building, resulting in 100% retention rate. - Deep knowledge of customer needs resulted in exceeding cross-sell lead generation goal for H2 2022 by 160%. - Consistent top performer in weekly customer engagement metrics and expansion leads, with a 25% conversion rate and $250k ARR in total expansion revenue for H2. - Coordinate bi-annual executive business reviews (high-impact calls) with c-suite level decision makers, champions, and other team players to ensure we’re flagging renewal risks, increasing adoption, and pinpointing any expansion opportunities.- Assess initial client business objectives and key business challenges, developing success roadmaps that guarantee ROI within days of software implementation. - Supervise the onboarding journey of new clients, as well as provide unlimited CSM training and consultation for existing clients, guiding corporate teams to intimately weave Quorum into their everyday workflows. - Act as a client liaison, connecting customers to the appropriate engineering resources, accounting contacts, and data security teams as needed.

Washington, District Of Columbia, Us

- Managed a team of 5 Customer Success Managers, representing $3M ARR, retaining 100% of team through an industry-wide high turnover time period. - Identified playbooks to proactively address risks and opportunities with adoption and engagement.Implemented and launched KPIs, CSTAT scores, and customer retention matriculation. - Participate and lead key items on our weekly, monthly, and quarterly business reviews with cross-functional partners in the business to highlight risks, opportunities, and progress around key- initiatives on our Customer Success roadmap. - Supported the wider customer success and marketing teams to identify, develop, and deliver adoption webinars, user groups, events, blogs, customer stories, and other thought leadership for customers.

Washington, District Of Columbia, Us

- Onboard new customers, ensuring that they understand how best to leverage the support, services, training, community, and other resources available.- Understand and track customer sentiment data, respond promptly to user survey responses, and proactively action wellness plans for at-risk customers.- Develop and execute jointly agreed success plans with each customer, underpinned by regular business review meetings, to ensure speed to results against their desired outcomes.- Maintained a deep understanding of our product/data offerings and created awareness with customers about the most relevant features/functionality for their specific goals.- Assist the renewals team when needed, such as when a renewal is identified as being at high risk or currently interrupted for any reason.

Washington, District Of Columbia, Us

San Francisco, Ca, Us

- Regularly achieving 110%+ quota in Yelp Ad sales attainment: while maintaining optimal customer service record. Individual contribution of $420,000 in total sales.- Management of a pipeline of 500+ national and international clients by educating them on all of Yelp's advertising programs.- Consistently performed among the top 5% of salespeople in the DC office (out of 200+ account executives) - Cumulative Revenue of 420k in total sales.