Araceli Cisneros Email and Phone Number

● Oversee both the Health Information Management (HIM) Department and the Referrals Department.

● Increased fill rate by offering patients a same day appointment by managing the clinic schedule for up to 32 medical providers in real time and supervised team of medical assistants in the Standby Clinic● Supported Reception Supervisor with front desk and call center operations by adjusting staffing, monitoring daily calls, and answering workflow questions● Primary liaison for Quest Diagnostics lab services and supervised the MA stationed in Quest's lab● Created provider… Show more ● Increased fill rate by offering patients a same day appointment by managing the clinic schedule for up to 32 medical providers in real time and supervised team of medical assistants in the Standby Clinic● Supported Reception Supervisor with front desk and call center operations by adjusting staffing, monitoring daily calls, and answering workflow questions● Primary liaison for Quest Diagnostics lab services and supervised the MA stationed in Quest's lab● Created provider, group visit, and resident schedules in the EHR Show less

● Coordinated referrals for specialty care at the direction of medical providers● Tracked successful completion of the referral process and directed consultation notes to the referring provider● Provided assistance and referral information to patients about health services, including Medi-Cal and Operation Access● Faxed, copied, and logged in computer all relevant information on specialty referrals

● Assisted patient care in medical and specialty clinics: Gynecology, Obstetric, Vasectomy, Circumcision, Endocrinology, General Procedures, Urology, Neurology, Physical Medicine, Podiatry● Trained newly hired medical assistants in primary care and specialty clinics roles● Set up and assisted in sterile/non-sterile procedures● Cleaned and packaged instruments for sterilization