Araceli Garcia Email & Phone Number

San Mateo

Provide goal-directed case management services in both residential setting, as well as field, for transition-aged youth, ages 18-25, formerly involved in Foster Care or Juvenile Probation. Participate with the Program Manager and Residential Team to provide ethically appropriate, theoretically sound, culturally informed, and holistic interventions to address client issues and enhance client strengths such that program participants reach identified outcomes. Work with Program Manager and team to… Show more Provide goal-directed case management services in both residential setting, as well as field, for transition-aged youth, ages 18-25, formerly involved in Foster Care or Juvenile Probation. Participate with the Program Manager and Residential Team to provide ethically appropriate, theoretically sound, culturally informed, and holistic interventions to address client issues and enhance client strengths such that program participants reach identified outcomes. Work with Program Manager and team to actively develop housing options for youth. Conduct regular outreach to youth and other Agencies/programs to recruit eligible participants. Show less

San Francisco Bay Area

Mountain View

I lead 10 QC operators for Google Play's TV and Film by conducting audits, coaching, trainings, and monitoring metrics.▪ Provide scheduling for coverage and Interview/ hire multilingual QC operators▪ Prioritize and assign ad hoc tasks to QC operators▪ Monitor all queues and drive team performance▪ Report weekly metrics to proprietary stakeholders ▪ Work with cross functional teams to meet quarterly OKRs▪ Converted from Operations specialist to Operations lead as of… Show more I lead 10 QC operators for Google Play's TV and Film by conducting audits, coaching, trainings, and monitoring metrics.▪ Provide scheduling for coverage and Interview/ hire multilingual QC operators▪ Prioritize and assign ad hoc tasks to QC operators▪ Monitor all queues and drive team performance▪ Report weekly metrics to proprietary stakeholders ▪ Work with cross functional teams to meet quarterly OKRs▪ Converted from Operations specialist to Operations lead as of June 2017 Show less

Mountain View Ca

Conducted QC reviews of confidential English/Spanish TV and film content by using several internal tools, enforcing policies, and writing detailed reports. ▪ Coordinate and work with cross-functional teams to meet tight deadlines▪ Collaborated in formulating new policies & updating existing policies through ticketing systems▪ Led new hire trainings and coordinated with leads to schedule subject matter sessions▪ Decreased ramp up time from 2 weeks to 1 by simplifying process… Show more Conducted QC reviews of confidential English/Spanish TV and film content by using several internal tools, enforcing policies, and writing detailed reports. ▪ Coordinate and work with cross-functional teams to meet tight deadlines▪ Collaborated in formulating new policies & updating existing policies through ticketing systems▪ Led new hire trainings and coordinated with leads to schedule subject matter sessions▪ Decreased ramp up time from 2 weeks to 1 by simplifying process documentation, and further implementing peer coaching Show less

25976 Carlos Bee Blvd Hayward, Ca 94542

Provided customer service to all students, parents, staff, and prospective customers by identifying their needs and directing them towards appropriate solutions.▪ Actively updated multiple CRM systems and fulfilling all tasks related to book orders▪ Converted to FTE after 3 month temp period for meeting company values and maintaining an honorable work ethic▪ Received yearly performance, attitude, and knowledge evaluations conducted by undercover corporate shoppers resulting in a… Show more Provided customer service to all students, parents, staff, and prospective customers by identifying their needs and directing them towards appropriate solutions.▪ Actively updated multiple CRM systems and fulfilling all tasks related to book orders▪ Converted to FTE after 3 month temp period for meeting company values and maintaining an honorable work ethic▪ Received yearly performance, attitude, and knowledge evaluations conducted by undercover corporate shoppers resulting in a 90-100% score for the store and myself Show less

Master'S In Counseling Psychology, Mft, Mental Health Counseling/Counselor

Bachelor Of Arts (B.A.), Sociology, Minor In Psychology

Activities and Societies: Soccer Club, Diversity Center