Michelle Coufal Email & Phone Number

San Jose, California, United States

Design and manage efficient, integrated outcomes and quality improvement systems and processes that support accurate data collection, evaluation, reporting and quality improvement practices. Design and implement data entry and reporting systems that are streamlined and user friendly. Oversight of client intake and billing department, including staff credentialing. Additionally, responsible for agency policy and procedure development and compliance, Information Technology department, and act as Information Security Officer to ensure HIPAA compliance with technology.

San Jose, Ca

• Worked as the Technical Lead for a data migration to a new electronic health record system, responsible for data mapping and strategic planning for system development. • Contributor to 50+ grant applications, the majority of which have been awarded (ranging from 10K to 5M)• Designed an Outcomes and Evaluations department by working with leadership and program management, assessing existing processes, requirements, resources, and data collection needs in order to design and implement a multi-phase centralized data collection plan to standardize and streamline data collection processes. Strategy resulted in more billable time for clinicians, greater accuracy of scoring outcomes tools, more time for managers to focus on their programs, and created a highly effective data storage system.• Met with stakeholders to review previous outcomes and evaluations reporting to determine areas of need. Developed a new report to address all stakeholder needs and to provide accurate reporting on outcomes. This reduced the need for stakeholders to request information, especially contractors, streamlining their work, reducing costs for the agency. Developed a plan to educate stakeholders on the report information and tied that into a review and update of logic models, developing goals based on previous performance, and suggesting strategies for program improvement.• Designed and implemented framework to support centralized data collection process, including creating databases, used SQL to create efficient, accurate scoring and analysis of outcome measures, and data interpretation and results sheets to educate staff on results.

Campbell, Ca

• Project Manager for five years on a data collection study on Wraparound service. Adherence to the Wraparound model was measured using the Wraparound Fidelity Index (WFI) and fidelity scores compared to clinical outcomes. This project was a major contributor to the national study headed by Dr. Eric Bruns, PhD, at the University of Washington, School of Medicine. Responsibilities included sampling, data management, training and managing interviewing team, coordination with seven counties in California to meet local requirements and deadlines, quality control to meet protocol requirements, procedure development, and analysis. Approximately 5,000 interviews were completed. Outcomes confirmed high fidelity scores to the Wraparound model indicated better clinical outcomes for subjects. • Implemented and managed a four year study to determine the post-discharge effectiveness of therapeutic programs. Approximately 2,000 interviews were completed. Responsibilities included policy and procedure development, sampling, data management, managing interviewing team, and analysis. Subjects were at high risk of removal from their home, typically referred from the juvenile justice system, and had varied school attendance. Results showed a significant decrease of subjects involved with the juvenile justice system, increased school attendance, and maintained their placement at home.• Statistical analytics conducted on internal agency outcomes to meet contractual needs, grant proposals, and research purposes. Completed approximately 50 varied reports annually.• Acted as the interim manager for team during the last four years. Managed operations, data collection projects, team supervision, and general department needs as coverage was needed. Regularly monitored team’s assignments, set priorities, and forecasted outstanding resources required to meet deadlines.

Saratoga, Ca

• Coordinated spa and salon appointments for multiple services and clients. Required to be knowledgeable about service lengths, appropriate order of appointments, and staff skills to provide seamless service to clientele. Required quick decision making skills, excellent customer service, and strong communication skills. • Completed sales for products and additional services, proactively completed self-study to learn more about the various skin care lines to better serve clientele. Found opportunities to create product promotions and highlight services, increasing sales by 10% compared to the last fiscal year.• Maintained spa and salon service areas to ensure all products, tools, and supplies were stocked, sanitized, and attractively displayed. Ensured the premises met all health and service regulations.

Santa Cruz, Ca And San Luis Obispo, Ca

-• Managed sales floor and sales associates. Due to low store sales, developed a training and rewards program for sales associates to build their skills and to increase sales. Resulted in 37% lift in revenue year over year.• Due to multiple grab and go thefts, developed strategies for floor coverage to aid in loss prevention. These strategies were adopted by the entire management team of the store, which reduced thefts by 90%.• Designed new floor displays which required extensive planning to create cohesion with current merchandise and seasonal inventory. Co-managed teams of 15 to 20 employees to complete the floor displays afterhours. Redesigns were completed in two thirds of the anticipated time, resulting in $5,000 in savings.

Ba, Psychology

Activities and Societies: UCSC Alumni Association

Education record

Completed courses in Human Anatomy, Physiology, Physics, and Chemistry