Araceli Sanchez Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Investigated customers' dispute claims under Regulation E guidelines.• Gathered information about disputes by interviewing transactors, merchants and financial institutions.• Identified fraud patterns and anomalies through analysis of accounts and transaction patterns.• Participated in group discussions with team members to develop new ways to combat fraud.• Cross trained with Fraud Specialists and Compliance team members to efficiently tackle growing casework and for career development.• Assessed disputes between customer and merchant by analyzing with impartial viewpoint and consideration of applicable laws.• Worked closely with team members to deliver Special Project expectations, develop SOPs and helped to train others.

Greater Chicago Area

• Answered incoming calls, emails, and chats providing frontline customer support or assistance with product and service transactions.• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.• Remained calm and professional in stressful circumstances and effectively diffused tense situations.• Maintained up to date knowledge of the current app functionalities, products and services and security practices.• Met and exceeded company productivity standards on consistent basis.

1730 W. Fullerton Ave.

- Collaborate with a team of over ten salespeople to meet team goals- Serve as a personal point of contact for new-order customers- Operate OpusMobile to provide integrated solutions for AT&T customers- Grow AT&T Business revenue by co-hosting external events/door-to-door sales