Empathy. It is at the base of everything I do both personally and professionally. While some might see it as a weakness, I’ve been able to thrive because of it. In almost every role I’ve held, it’s been the best way for me to understand people (customers, vendors, users and co-workers), their problems, their needs, what and where they find value. It’s how I’ve been able to identify opportunities and develop creative solutions & experiences. It’s been essential in how I listen and communicate with everyone, helping me cultivate strong lasting relationships, build & lead incredible teams and be the best support for my cross-functional partners and teams. It fuels my curiosity, appetite for learning and helps me embrace the unknown. It keeps me open to new ideas and nimble to change. It’s been the best aid in conducting research, encouraging me to keep asking questions, view situations through different lenses/perspectives and ideate strategies that are better aligned and truly drive positive experiences, innovation and growth.