Ahmed Arafa Email & Phone Number

• Provide technical expertise in important pre/post-sales meetings or presentations.• Work with other Solution Architects and SMEs, of other technical areas, to deliver such complex projects to our customers.• Conduct workshops with customers to further discover their environment and infrastructure. Delivering customized Architectures and Designs afterwards.• Conduct workshops with customers to further discover their applications in the scope of the project. Delivering customized Runbooks afterwards.• Conduct information security management reviews and information security management system (ISMS) assessments• Ensure technical implementation and business processes are aligned• Lead the design, implementation, operation and maintenance security management systems• Participate in the creation, review and update of information security policies• Provide complex technical advice, recommendations and consultancy on networks, infrastructure, products and services supplied• Provide or assist with implementation documentation• Ongoing project management

• Data Domain Subject Mater Expert who handled escalated cases related to Data Domain integration with backup software in NAS or SAN solutions.• Responsible for troubleshooting overall Data Domain systems issue, Ranging from network related issues to performance degradation.• Co-operate with Engineering team to Fix Data Domain bugs related to Linux operating system or Data Domain operating system.• Assist customers to configure their Switches and firewalls to fix backup or replication issues.• Assist customers in Server OS configuration (Windows, linux and AIX) to enhance backup performance.• Expert in Backup and archive solutions design based on customer infrastructure.• Leaded Data Domain Cairo Team members through mentoring and coaching• Delivered Data Domain Training session to global support around the world.• Delivered Backup and Recovery fundamentals to customers and partners.• Coordinated with account managers and PM for POC projects and on-going project to• solved the challenges delaying projects closure.• Aided Solution Architects and field engineers.• Provided input to Education services about proven professionals DD exams, evaluated questions and submit new ones.• Participated in Knowledge base enrichment by documenting new issues in EMC KB articles.

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.• Efficiently and creatively managed, delivered consulting engagements and Provide Pre-Sales assistance for sales opportunities to customers and Account Managers.• Worked closely with customers in the design and implementation/integration of Security & Networking Solutions.• Handled the new opportunities from the presentations, POC, offering and Implementation till sign off.

Responsibilities:• Designed ,configured Citrix solutions• Network Designing and Building based on customer needs and best practices• Installed, configured and supported Symantec Data loss prevention solution for information Security• Installed, configured and supported Symantec Encryption powered by PGP for information Security• Installed, configured and supported Symantec Endpoint protection manager for Endpoints and servers Security• Installed, configured and supported Symantec Netbackup for Data protection• Installing, configuring, and maintaining IBM Tivoli Storage Manager • Installed, configured and supported Symantec Endpoint protection manager for Endpoints and servers Security• Installed, configured and supported Brocade ADX load Balancers • Installed, configured and supported Firewalls (Sonicwall - CISCO) for network Security• Delivered proof of concept for the products to help presale process• Customized different O/S (windows – Linux – UNIX), databases (db2 – oracle-SQL) and mail servers (exchange – domino) for preparation and testing.Achievements:• Sales Growth: increase sales in Brocade Core , Edge Switches and Brocade ADX load Balancers• Participated in the growth of intercom network and security solution market share• Participated in building network team able to meet challenging business needs