Arafath Shiyam Email & Phone Number

Minneapolis, Mn, Us

Chanhassen, Minnesota

Alexandria, Minnesota

Eden Prairie, Minnesota

• Engineered a hand-driven automation process for a medical device production line under $4,000• Rapid prototype designs on a “fail fast-fail soon” approach to explore various concepts• Developed machine design concepts incorporating results from stress/fatigue analysis using Mathcad and Solidworks• Assisted team members to build a custom pneumatic system and develop the necessary Mathcad calculations• Served as a project lead to manage the team, communicate with sponsors and deliver project requirements

St. Cloud, Minnesota

• Represented as the main point of contact for overall operation/functionality of the HuskyTech's Tech area• Coordinated HuskyTech policies, work flow, and assisted with advanced troubleshooting• Provided residential Network Support around campus with ethernet, wifi and gadgets issues.• Created a new training program on Summer 2019 for all incoming hires to get to them to speed. This program improved overall productivity and efficiency of new technicians. • Planned and facilitated weekly training meetings with Level 1 and Level 2 Tech Consultants that addressed issues from the previous two weeks (if any) going over procedures to overcome these issues• Managed all aspects of training documentation within the areas (Technician, Service Center, Campus/Phones) of HuskyTech• Dispatched campus OS images using PXE boot for classroom. department, and faculty computers• Investigated new issues and engaged in research to resolve technical issues • Used RightNow Oracle to create incidents and document work done on tickets• Worked on summer projects with group of full-time technicians to complete tasks within deadlines

St. Cloud, Minnesota

• Primary technical support for 15000+ SCSU students, staffs and faculty on desktops and laptops• Responded to request for technical assistance in person, via phone, and electronically• Diagnosed and resolved technical, network and storage system issues• Followed standard help desk procedures and logged all interactions• Provided wired and wireless network setup and troubleshooting• Installed AP's in Cisco Prime Infrastructure• Ran data recovery on failing hard drives using RStudio and DDRescue

St. Cloud, Minnesota

• Provided basic software and hardware troubleshooting• Shadowed hands-on hardware repairs and software installations from Level 2 techs and the leads on duty • Developed excellent customer service skills by communicating with the students and faculty on a daily basis while solving their technical issues• Performed malware cleanup and recovery on Windows and Apple computers

• Tutored students with the following classes providing study strategies and assistance with assignments; - MME 201 (Thermodynamics & Conduction) - MME 211 (Materials & Structures) - MME 224 (Engineering Design Graphics/Solidworks) - MME 243 (Statics & Dynamics)

Clearwater, Minnesota

• Produced work cell layouts, workstations and other various machine components using Solidworks• Communicated and surveyed with production workers of various machine lines to develop ergonomic part designs• Supported various departments with capital projects that involved material handling optimization and infrastructure redesign • Engineered models for automated handling to support larger material batch sizes and improve productivity• Redesigned warehouse material identification process, racking stability and improved safety features on key equipment

Bachelor Of Science (B.Sc.), Mechanical Engineering, 3.98/4.0

Activities and Societies: American Society of Mechanical Engineers(ASME), Ayubowan Sri Lanka Organziation(ASLO), Member of Carbon Nano.

High School

Activities and Societies: International Itosu Kai Shotokan Karate Association Part of the Football Team• Graduated with a GPA of 4.0 •.