Arafia Rumali Email & Phone Number

Hamilton, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

•Provide customer support in configuring the application's functionality to align with their specific business objectives.​•Engage actively in the development of product functionality.​•Collaborate with the Technical Lead and/or Business Analyst to transform customer require.

Mississauga, Ontario, Canada

• Regularly oversee and monitor the development of the team, providing guidance and support as needed.• Manage and ensure the smooth flow of daily operations, coordinating tasks and resources efficiently.• Provide training and coaching to team members, fostering their professional growth and enhancing their skills.

• Delivered prompt and efficient client support, ensuring their inquiries were addressed promptly and effectively.• Utilized Salesforce to track sales activities, maintaining accurate records of sales transactions and customer interactions.• Managed and updated the customer database, ensuring the information remained current and organized, while also handling appointment scheduling to streamline operations.

Pointe-Claire, Quebec, Canada

Saskatoon, Saskatchewan, Canada

• Responded promptly and efficiently to client inquiries, ensuring their needs were addressed in a timely manner.• Utilized Salesforce to track sales activities, providing accurate and up-to-date information on sales performance.• Maintained comprehensive records, updated the customer database regularly, and managed appointment scheduling to ensure efficient and organized operations.

Saskatoon, Saskatchewan, Canada

• Parsed spreadsheet data into database using jsoup and used GitHub to maintain versions.• Used Jira for the agile development.• Written code for unit testing.

Dhaka, Bangladesh

• Used Oracle to process and retrieve customer information.• Collaborated with the development team for solving technical issues.