Arantxa Zecchini Dowling Email & Phone Number

Melbourne, VIC, AU

Auckland, New Zealand

Point of contact for client communications in strategic, financial, and escalated scenarios, with a focus on churn reduction and customer journey.Establishment of internal training, processes and guidelines to facilitate customer satisfaction.Facilitated an uptick in reviews (via Trustpilot) and Net Promoter Scores (NPS).Trusted advisor to customers and.

Auckland, New Zealand

Promoted from a graduate position within seven months.Established relationships with high-value customers, increasing customer retention. Customer-facing Billing Specialist, working alongside the Finance Team in Payroll Management Assisted with the expansion of a new acquisition within the Asia-Pacific region in a shift to offer a SaaS package comprising.

Auckland, New Zealand

Finding clients the real-time accrual inventory solutions they need, with Unleashed Software.My role focuses on providing bespoke solutions, and creating a foundation for users to make the most out of their Unleashed journey. Skilled in integrating a variety of eCommerce, accounting, and point of sales softwares for SaaS. Identify client needs and business.

Auckland, New Zealand

In charge of Instagram account for Mag Nation New Zealand: informing fans and customers of new magazines and products, interaction with partners and clients, curation of the overall Mag Nation brand image.Saw 400% engagement and follower growth in two years.

Auckland, New Zealand

Building and maintaining relationships with customers, management of store including performing end of shift tasks, invoicing, managing subscriptions, deliveries, visual merchandising, along with maintaining an independent and organised work ethic.

Auckland, New Zealand

Freelance position in which I conducted press releases, liaised with clients, and organised social media campaigns, with a strong focus on LGBTQIA+ content through multichannel marketing exercises.

Auckland, New Zealand

Editorial, photographic and administrative position

Auckland, New Zealand

Being fortunate enough to speak Italian has given me the opportunity to share the language with others, in both one-on-one private tutoring and with groups of children ages 5-10. Being able to incorporate something I love with my work has given me determination, perseverance and experiencing the joy of hard work paying off.

Auckland, New Zealand

This position saw me move from Christmas casual to department supervisor, and has provided me with invaluable customer service abilities, sales and marketing skills, attention to detail, teamwork and responsibility in a professional environment. I have also gained experience in the head office with online orders and organising inventory.

Bachelor Of Arts, Bachelor Of Commerce, Politics, International Business & Marketing

Bachelor Of Commerce - Bcom, International Business