Ararad N. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Perform ticketing functions using Archtics, Host and TM1 programs, including checking the status and or whereabouts of tickets, sending tickets, disabling and enabling barcodes, printing tickets and analyzing scan counts• Provide Coordinators and Managers with up-to-date info during events through email, Slack, SharePoint and word of mouth interactions• Work collaboratively with internal departments such as Security Services and Fan Services to elevate the fan experience• Brief Ticket Agents before and after their shifts, send them on breaks and successfully answer and or solve issues and questions at hand• Successfully perform administrative tasks, before, during and after events

Toronto, Ontario, Canada

• Able to “Think Like A Fan” to ensure delivery of friendly and efficient ticket services at the various box office locations while providing outstanding customer service by responding quickly and resourcefully to customer requests and concerns• Perform ticket sales transactions using Ticketmaster POS operating systems, successfully delivering tickets to fans• Provide informed responses to inquiries regarding ticket prices and seat locations• Complete duties and tasks in a fast pace and constantly evolving environment• Act as an ambassador to fans by providing information on MLSE venues, events, and surrounding amenities

Toronto, Ontario, Canada

• Able to ensure delivery of friendly and efficient ticket services over the phone and at various box office locations while providing outstanding customer service by responding quickly and resourcefully to customer requests and concerns• Perform ticket sales transactions using Tessitura operating systems successfully delivering tickets to patrons• Answer 10+ phone calls an hour and assist customers promptly with any issues or ticket requests• Able to efficiently communicate internally to complete tasks in a fast paced and constantly evolving environment• Make development calls to Friends members, provide them with updates and answer any questions they may have about their membership and the Massey Hall Revitalization Campaign• Act as an ambassador to The Corporation of Massey Hall & Roy Thomson Hall

Toronto, Ontario, Canada

• Answer 15+ phone calls an hour and assist customers with auto or property insurance inquiries• Look up and analyze customer requests using Guidewire and Avaya software• Use questioning and listening skills that support effective telephone communication• Use Microsoft Teams to efficiently communicate with over 25 claim adjusters daily

Toronto, Canada Area

• Welcome customers by greeting them and offering them assistance• Stock and re-stocked shelves before, during and after operating hours• Operated POS cash register; handled cash accurately and provided change for customers • Complete duties and tasks in a fast pace environment• Operate and manage fitting rooms successfully, managing crowds in a busy retail environment

Armenia

• Organized and developed sport for social impact training sessions across Armenia• Successfully, constructed and wrote press releases• Managed social media pages on several platforms• Developed campaigns with the objective of creating awareness of GOALS globally

Armenia

• Constructed and wrote press releases along with managing social media outlets • Managed social media pages on different platforms • Organized and led a successful fundraising campaign to raise money for Tribune Club• Communicated between coaches and stakeholders worldwide

Armenia

• Assisted in the operations of the Youth House• Worked alongside youth workers in preparing presentations and activities for the Youth House• Organized and helped launch a fundraising campaign with a team of interns

Toronto, Canada Area

• Welcomed customers by greeting them and offering them assistance • Stocked and re-stocked shelves before and after games• Operated POS cash register; handled cash accurately and provided change for customers• Crested Toronto Blue Jays jerseys• Completed duties and tasks in fast pace game day environments

Bachelor Of Commerce - Bcom, Marketing/Marketing Management, General

Completed with a minor in Tourism and Hospitality.

High School Diploma