Arash Amini Email & Phone Number

Toronto, Ontario, Canada

• Data Analysis & Reporting: Analyzed and mined call volume data to create daily and monthly reports. Utilized VBA,macros, Power BI, and ICBM for report generation, providing insights into agent contributions and.
• Automation Projects: Developed automated tools including an Over Time Tracker, Vacation Calendar, and SchedulePlanner using VBA, ensuring compliance with Union rules and fair distribution of overtime shifts.
• Performance Reporting: Created comprehensive… Show more
• Performance Reporting: Created comprehensive reports for supervisors, detailing email counts, call analysis, and agentperformance trends to enhance visibility and track progress.
• Project Development: Developed the Care Hub—a platform for managing coaching, escalations, automated taskassignments with follow-up system, and feedback collection—leading to significant cost savings by eliminating the.

Toronto, Ontario, Canada

I developed Expencse Management System using React, PHP, and MySQL which helped the team tracking the expenses related to each experiment and the ingredients and consumables used for those experiments.

Bachelor Of Science - Bs, Computer Science (Co-Op), 4.12

Associate'S Degree, Civil Engineering

High School Diploma, Mathematics And Physics