With over 23 years of work experience in Cloud infrastructure (AWS, Google) operations and service delivery management, worked as senior cloud operations delivery manager at Capgemini, a global leader in consulting, digital transformation, technology, and engineering services. Managed global Cloud projects and client-facing services, managing technical teams from different countries and overseeing end-to-end P&L management for accounts. I have a strong background in ITIL service management, outsourcing, managed services, cloud computing, data center services, and client relationship management. I hold multiple certifications, including CCNA, ITIL4, Prince2, VCP, MCITP, Connected manager (Havard University) and Engagement Manager (Capgemini University)My mission is to deliver high-quality, cost-effective, and innovative IT solutions that meet the needs and expectations of my clients and stakeholders. I leverage my expertise in cloud infrastructure management, risk management, and account growth to ensure smooth and efficient Service delivery. I also strive to empower and mentor my team members, fostering a collaborative and supportive work environment.