Alissa Britigan Email & Phone Number

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

• Oversee the ISO volunteer program consisting of a roster of 290 volunteers. Manage onboarding, event sign ups and communication (including writing a weekly newsletter) with theplatform Rosterfy. Utilize people.
• Schedule, train and manage 15 part-time event staff that act as area leads during the main season and additional staff in our summer season-… Show more
• Schedule, train and manage 15 part-time event staff that act as area leads during the main season and additional staff in our summer season- including 2-4 operations interns.
• Strive to be a positive force in the organization and build bridges between organizational lines; examples include joining the “Con Moto” wellness committee, ISO Pride committee and actively participating in the “give.
• Support the ISO young professionals’ group, Forte, acting on the committee, attending monthly meetings and aiding in coordination/management of onsite events while being present and networking at offsite events, such.
• Acted as main coordinator and onsite lead for all ISO’s series events series at the 1,600 seat Hilbert Circle Theater downtown and summer series Symphony on the Prairie at Conner Prairie in Fishers, IN that consists of.

Grand Rapids, Michigan, United States

• Oversee the daily house operations and day of show management for the 2400 seat DeVos Performance Hall home to 4 Grand Rapids arts groups, Broadway Grand Rapids, Grand Rapids Symphony, Grand Rapids Ballet and Opera.
• Successfully manage multi-week runs of sold-out shows such as Wicked, The Lion King and Hamilton, always utilizing top notch customer service skills with patrons and clients.
• Hire, train, schedule and supervise the Front… Show more
• Hire, train, schedule and supervise the Front of House Staff, currently consisting of 85 employees that work as ushers, tickets takers, coat check and badge check for events both in DeVos Performance Hall and DeVos.
• Developed and implemented new policies, procedures, and training programs that boost overall moral and foster a positive & efficient work atmosphere.
• Advocate often for staff, drastically reducing turnover all the while decreasing staff shortages in a time of increased staffing demands.

Grand Rapids, Michigan

• Provided welcoming, high-quality customer service to patrons by aiding in best possible seat selection, utilized Ticketmaster to sell tickets for various Van Andel Arena and DeVos events. Helped to troubleshoot any.
• Executed accessible seat orders over the phone and assisted callers with inquiries, all with a pleasant and professional phone demeanor.
• Maintained accountability for all credit card transactions and cash handling with large… Show more
• Maintained accountability for all credit card transactions and cash handling with large sums of money, reconciling at the end of each shift.
• Remained knowledgeable of current and upcoming events at all SMG venues including general context of show, performance dates, availability and ticket prices. Show less

Carmel, IN

• Served guests with a smile, acting as a liaison from the guest to the kitchen. Ensured friendly and accommodating customer relations with guests, anticipated guest’s needs as well as greeted those coming and going with.
• Promoted Red Robin’s Royalty Program upon greeting tables and employed suggestive selling techniques to the appropriate guests. Followed through on the “triple R’s” of serving: recognize, recommend, reassure.
• Efficiently multi-tasked… Show more
• Efficiently multi-tasked individual table needs within section while also executing restaurant side work.
• Helped to create a positive work atmosphere amongst fellow team members in the midst of a hectic/ fast paced environment. Show less

Greencastle, IN

• Supervised and evaluated staff, handled customer complaints and managed the opening/closing of the box office.
• Managed large amounts of money and organized receipts & the cash box. Also assisted in bi- weekly audit.
• Handled customer relations in an outgoing and empathetic manner whether it be through phone, email or person to person contact, ensuring satisfaction with both patron and employer.
• Facilitated daily office routines and procedures in the school of music admin… Show more
• Facilitated daily office routines and procedures in the school of music admin office, including duties such as copying, filing, editing, sorting mail, tidying office area, running errands and other tasks specified by.

Greencastle, IN

• Effectively collaborated with fellow DePauw students to cast, direct and produce a Shakespeare Production with high school and middle school age students in the Greencastle community.
• Employed knack for remembering faces, attention to detail and organization to run auditions and collaborate with directing team to cast the ensemble.
• Utilized organization, scheduling and phone communication to handle the logistics of meetings and production conflicts with student’s parents and school… Show more
• Utilized organization, scheduling and phone communication to handle the logistics of meetings and production conflicts with student’s parents and school administrators.
• Drew on innate ability to relate to others to build solid connections with students, helping to boost “team morale” and create a safe space for the students to grow and perform. Show less

Bachelor Of Arts (B.A.), Communication, History Minor

Activities and Societies: Delta Gamma Fraternity, Alpha Psi Omega, WGRE Radio station, DePauw Theater, Her Campus, D3TV, The DePauw.

Education record

Activities and Societies: Band, Student Council, Education for the Arts: Advance Musical Theater, Community Theater • Active in the.