Andy Carter Email & Phone Number

Aurora, ON, CA

Aurora, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Enabling and inspiring our Canadian grocery partners to reduce food waste and feed families affordably.

Greater Toronto Area, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Development, training and execution of the “PC Express” online grocery business to store teams across half of Ontario Superstore stores, with a focus on process improvement, customer experience, employee engagement and relationship building across all levels of store management. Played a key role in the launch and ongoing execution of Canada’s first.

Ontario, Canada

The Director, Customer Experience is a pivotal role through which a team of Customer Experience Specialists deliver training to store colleagues and management. Acts as a liaison between the BU, Senior Management, Learning and Development and Store Management to ensure all training is communicated and launched effectively and completed on time. Provides.

GTA

Direct P&L accountability of corporate stores in the Greater Toronto Area, achieving double-digit YTD comp sales growth and EBITDA ahead of budget. Primary sales driver, the improved relationship and supporting processes between RONA outside sales reps and store teams, with improved retail execution standards. Driving manager engagement through a coaching.

Responsible for growing the RONA network of stores in Ontario through strategic recruitment of top-tier Independent Dealers, acquisitions, and new corporate sites (replacement and/or incremental). RONA is Canada's largest distributor of home improvement products.

Toronto, Canada Area

Develop and support RONA’s store network in northern Ontario and GTA west in collaboration with a support team of Regional Managers. Achieve all strategic objectives of the region in alignment with the territorial objectives and initiatives of the Regional Vice-President and his team of core partners from People and Culture, Finance, Marketing and.

Agincourt, ON

Leadership and management of a winning team in one of the largest and busiest Canadian Tire stores in Canada. Delivering top tier retail execution standards, best-in-class wage cost / productivity and an increasing customer service index (as measured via online customer surveys) in a high volume Toronto store. Created a positive culture and a cohesive team.

Reporting and analysis of key performance indicators, act as a communication hub for Operations team, development of process improvements and best-practices to enhance store operational results and efficiencies, external communications, communicate and monitor wage and productivity results, development of processes for inventory health improvement.

Primary point of contact for affiliate dealers. Responsible for integrating newly joined dealers into the RONA network, coaching dealers to enhance operational performance through improved retail execution and cost control, driving dealer participation in corporate initiatives, and navigating to the correct group inside the organization to assist dealers.

Primary corporate point of contact for associate dealers with an emphasis on the dealer-corporate relationship. Accountability for monitoring dealer financial and operational performance and providing direction to address opportunities as appropriate, managing communication on tactical and strategic issues, ensuring compliance with the dealer contract.

Gatekeeper of an internal process enabling dealers to buy/sell stores, supporting the “Dealer Mobility” career incentive. Accountability for high monetary value dispute resolution and strategic development of the process to remain current with Canadian Tire’s objectives through a close partnership with a dealer steering committee. Leadership of a national.

Successfully led and executed process across Canada to allow for change in ownership of Canadian Tire stores from one dealer to another. Contributed through numerous process enhancement recommendations, training of new team members, development of an inventory preparedness measurement tool.