Brian Archer

Brian Archer Email and Phone Number

Results oriented & adaptable IT operations professional with 10+ years experience in customer service/tech support. Possesses adeptness in implementing tech-based solutions that improve business functionality.
Brian Archer's Location
New York, New York, United States, United States
About Brian Archer

Brian Archer is a Results oriented & adaptable IT operations professional with 10+ years experience in customer service/tech support. Possesses adeptness in implementing tech-based solutions that improve business functionality..

Brian Archer's Current Company Details

Results oriented & adaptable IT operations professional with 10+ years experience in customer service/tech support. Possesses adeptness in implementing tech-based solutions that improve business functionality.
Brian Archer Work Experience Details
  • Dtsv, Inc.
    S-Visa Qcc Operator/Data Entry Level Clerk Ii
    Dtsv, Inc. Jun 2022 - Jun 2024
    Remote
    DTSV is a services provider fully invested in outstanding customer delivery using innovative and technologically creative solutions and a tenacious pursuit of continuous process improvement, all while maintaining the highest standards of integrity.Granted Secret level clearance.Contracted by the U.S. Department of State to work closely with the National Visa Center and Chief of Commission to process and quality check Special immigrant Visa applications.
  • Mti - Mobile Technologies Inc.
    Field Technician
    Mti - Mobile Technologies Inc. Nov 2016 - Dec 2020
    Washington Dc-Baltimore Area
    MTI is an innovator in hardware and technology solutions that improve the customer experience and business operation for their clients and their customers including physical security, operational efficiency and operational intelligence. Program, network and configure devices (wired & wireless), digital displays, P.O.S., systems in private and retail spaces. Managed and led coordinated merchandising overhauls/repairs in various private healthcare and commercial retail environments. Troubleshooting and technical support and system maintenance. 95% first-time resolution vs. 60%-80% for competitors.98% of tickets resolved in 72 vs. 2-3 weeks for competitors.
  • At&T
    Retail Sales Consultant For Business And Government
    At&T Feb 2013 - Nov 2016
    Washington Dc-Baltimore Area
    Connect customers/clients to their next solution by simplifying and enhancing the AT&T experience by providing seamless integrated online and in-store customer experiences using data to create improved customer encounters to interact with shoppers when, where and how they want.Retail Sales Consultant (Customer Service)-Account specialist-Billing Systems specialist-Device Specialist-Sold home and wireless integrated products Sales Support Manager-Inventory Manager-Monthly Auditing-Merchandising/Reset Manager-Reports Specialist
  • Fedex
    Delivery Driver
    Fedex Jun 2009 - Nov 2012
    Washington Dc-Baltimore Area
    FedEx provides customers and businesses worldwide with a broad portfolio of transportation, ecommerce, and business services. FedEx focuses on making supply chains smarter for everyone by offering integrated business solutions utilizing their flexible, efficient and intelligent global network, covering more than 220 countries and territories. Securely obtain/relinquish possession of packages in a timely manner while providing quality customer service. Checks shipments for conformance to FedEx features of service. Assist management team in achieving quarterly delivery/pickup goals.. Assist in training onboarded couriers on route and procedure.
  • Bretz & Coven, Llp - New York Immigration Law Firm
    Clerical Associate
    Bretz & Coven, Llp - New York Immigration Law Firm Dec 2004 - Dec 2006
    New York, New York, United States
    Team of dedicated immigration attorneys known throughout the New York City metro region for representing immigrants over a full range of citizenship status..Prepared legal documents for court submission. Filed various legal documents at various state and federal courts.Assisted in organizing and digitizing antiquated file systems for data processing.Trained mail room staff.Printer technical support.

Brian Archer Education Details

Frequently Asked Questions about Brian Archer

What is Brian Archer's role at the current company?

Brian Archer's current role is Results oriented & adaptable IT operations professional with 10+ years experience in customer service/tech support. Possesses adeptness in implementing tech-based solutions that improve business functionality..

What schools did Brian Archer attend?

Brian Archer attended Howard University, Kingsborough Community College.

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