• Participate in strategic planning with Corporate Education and Communication leaders and service center stakeholders, establishing long- and short-term priorities• Develop business cases to propose and implement new strategies, services, and tools• Develop and promote new educational offerings• Guide and maintain departmental practices, methodologies, policies and procedures• Identify operational issues and develop creative solutions to address them• Provide instructional design and development expertise to team members• Ensure user training requirements are effectively addressed through various resources and such resources are routinely updated to incorporate user feedback• Hire, supervise and mentor team of direct reports• Assume a lead role for innovation, knowledge sharing and leading practices identification • Direct day-to-day activities of direct reports and conduct staff reviews• Support company-wide initiatives such as the development of operational models and education programs• Prepare staff review and prepare performance document for direct reports

• Facilitate needs assessments• Develop and implement education strategies• Manage project progression with training developers• Manage design, development, and implementation of system upgrades• Report project status updates to leadership for both direct development and managed development projects. • Developed Class Close Tool for easy reporting of all training participants and facilitation hours• Developed education submission process• Work closely with education leadership and business owners across multiple business lines• Manage annual training requirements• Learning management system administrator• Complete education lessons learned analysis with project stakeholders • Created forecasting tool for HIM Education team • Build and manage facilitation schedule for HIM Education team• Mentor/coach instructors on facilitation skills • Mentor/coach developers for continual improvement of development skills • Serve as a liaison between different business units

• Content designer/ developer for classroom-based, 1:1, e-learning, virtual classroom, and webinars/web events• Apply adult learning concepts in program content and delivery• Write scripts for voice over and video production• Collaborate with business owners to ensure projects are completed on time and exceed expectations• Defined and executed phased implementation plan across 9 service centers

• Create development project plans for system enhancement launches.• Develop/ update curriculum as processes change.• Facilitate needs assessment meetings for clients to identify what training is needed.• Coordinate and facilitate meetings between process team and training development team.• Work closely with business stakeholders to ensure development plan remains on track.

• Facilitate training classes for organizational members.• Develop/ update curriculum as processes change.• Facilitate needs assessment meetings for clients to identify what training is needed.• Support processing centers with direction and assistance.• Additional projects for management team as needed.

• Supervise 1 representative in progress of new competitive supply program by tracking call records, revenue, and gross profit.• Maintain end-of-month reports on gross profit, Cost Per Copy costs (Black-to-Color CPC costs), printer sales analysis.• Oversee end-of-month reports maintained by members of Aftermarket team.• Report Aftermarket revenue numbers to Acting Controller daily.• Track Ricoh Major Account Program orders through Oracle and Ricoh Data Repository systems.• Collect delivery acceptances for shipped machines, as needed.• Create and obtain signed inter-territorial maintenance agreements for machine orders, as needed.• Create movement forms for machine orders, as needed.• Update order logs for Healthcare sales reps to keep them informed of progress of orders.• Create spreadsheets for corporate close such as Rebates/Subsidies, Account Development Fund relief to re-class service revenue/cost.• Create templates for journal entries for Acting Controller.• Create various presentations and spreadsheets.• Complete forecast worksheet for Acting Controller to gage numbers off of monthly.• Inbound and Outbound customer calls.• Create and distribute new machine launch packages.• Control No Change Maintenance Agreement orders.• Create sales flyers to distribute to customers quarterly.• Run back-order report twice a day to ensure all orders will ship in a timely manner.• Various projects, as needed.

• Organized loan paperwork in preferred stacking order• Maintained high loan output of 18+ loans processed daily• Entered loan information into database.Awarded Employee of the Month November 2003.

• Managed staff of 12+ teachers• Created weekly time schedule for employees• Maintained reports for federal regulated programs• Developed and monitored curriculum administered by teachers,• Supervised operations in absence of Director.