I have 6 years of experience SAP SD in Tech Mahindra handling Support Projects Organization : Tech MahindraProject : Getinge Production SupportClient : Getinge GroupDuration : Jan 2019 to till date. Role : Senior Software Engineer -SAP SD Team Size : 20Client Overview:Getinge is a global medical technology company, founded in Sweden in 1904. The firm provides equipment and systems within healthcare and life sciences. The company was formerly organized in three business areas: Infection Control (trading as Getinge), Extended Care (ArjoHuntleigh) and Medical Systems (Maquet, the world's largest maker of surgical tables) Contribution:• Effectively coordinated between Offshore - Onsite teams• Involved Configuration and Development for functional criticality of Billing and Form and Report changes requirements as per Business requirement.• Handling client queries and resolving them up to satisfaction with Remedy (Incident and Change support tool).• Identified the repeat Incidents and provided the permanent fix, by way of imparting the training to users on the critical areas.• Resolved the functional, Technical Production tickets on time before getting escalated, ensuring the SLA compliance.• Effectively teamed up, with the technical people, in having a common understanding of the functional requirements and to identify the process-related problems through Coordinating the completion of the change request, by getting Business acceptance and assigning them to Production Release

• Effectively coordinated between Offshore - Onsite teams• Handling client queries and resolving them up to satisfaction• Identified the repeat incidents and provided the permanent fix, by way of imparting the training to users on the critical areas.• Resolved the functional, Technical Production tickets on time before getting escalated, ensuring the SLA compliance• Prepared Knowledge Transition plan for new joiners & trained them in project specific SAP SD functionality• Effectively teamed up, with the technical people, in having a common understanding of the functional requirements and to identify the code related problems• Coordinating the completion of change request, by getting Business acceptance and assigning them to Production Release

Organization : Accenture Services Pvt., Ltd, India Project : Maintenance and support of ERP SAP R/3Client : Alstom (Support)Duration : Jan 2013 to Oct 2013Role : Software Engineer Team Size : 35Client Overview Alstom is a large French multinational conglomerate which holds interests in the power generation and transport markets. According to the company website, in the years 2010-2011 Alstom had annual sales of over €20.9 billion, and employed more than 85,000 people in 70 countries. Alstom's headquarters are located in Levallois-Perret, west of Paris. Contribution: • Resolved the functional. Technical production tickets on time before getting escalated ensuring the SLA compliance• Handling tickets on day to day business, interacting with client.• Identifying problem route cause and providing suitable solutions.• Interacting with cross functional consultants, responsible for solving the cases.• Handling customization, configuration and enhancements related issues.• Prepared knowledge transition plan for new joiners & trained them in project specific SAP SD functionality• On-Call support, maintaining & Responsible for completing issue trackers.• Worked in SD with PS integrated scenarios • Handling GTS process Master data and transactional data transfer from ECC to GTS.