Angie Evans Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

Manage all IT support contracts and service, supporting the CIO and PMO Manager to ensure IT supplier contracts are measured, deliver on and fulfil the needs of the business whilst providing the best value for money. These agreements may cover anything from IT hardware to software and services Define, implement and support effective IT service management.

London, United Kingdom

Assisted the PMO Manager in the co-ordination of progress reports and compiling of status and financial summaries for the programmeFollowed up with Project Managers on agreed actions from meetings, resolution of risks, issues and dependenciesAdministered and coordinated scheduling for team meetings, room bookings and associated facilitiesPerformed minute.

London, United Kingdom

Ensured excellent customer service was provided by all Service Desk engineersOversaw all day to day Service Desk activities Ensured incoming calls, tickets and emails were processed in a courteous, timely and effective manner for end user resolutionDesigned, documented and enforced escalation policies and proceduresCoordinated the training of new Service.

London, United Kingdom

Provided support for all users with hardware, software, and application problems via phone, email and in personAccurately logged and prioritized user support requests within the Help Desk ticketing system Escalated issues to second level support team when needed to ensure timely ticket completionsDocumented and upheld Help Desk policies and.

Boston, MA

Promoted from IT Service Desk Engineer to Service Desk Manager within a yearOversaw all day to day Help Desk activities Ensured incoming calls, tickets and emails were processed in a courteous, timely and effective manner for end user resolutionDesigned, documented and enforced escalation policies and proceduresCoordinated the training of new Help Desk.

Boston, MA

Carry out all responsibilities of current Help Desk Administrator role Worked in collaboration with internal network team on Scrum tasks designed to improve company and end user experiencesCoordinated the donation of IT materials to local Boston based non-profits

Boston, MA

Provided first level support via email, phone and in person to UGryd university end users and merchantsReplied to inquiries in a timely manner and researched, reported and resolved incidentsSupported universities with day-to-day program maintenance including account reconciliation, dispute/discrepancy resolution, marketing requests, network downtime and.

Boston, MA

Performed data entry and administrative tasks for numerous companies in Boston

Holyoke, MA

Organized database information, press clippings and press kitsCoordinated publicity for special programs and events in local mediaAuthored press releases published in print and online mediumsDeveloped a region-wide PR plan and press calendar

Westfield, MA

Promoted from Resident Assistant to Community Development Assistant Managed, trained and advised teams of 8-13 individuals over three residence hallsCoordinated educational and social events that fostered community building for a group of 80 undergraduate residentsMaintained budgets for Resident Assistant programming and hall fundsPerformed administrative.

Boston, MA

Updated web content using basic html coding, Google AdWords and SEO modificationAnalyzed the success of e-mail marketing campaigns using Google AnalyticsDeveloped content and strategies for social media campaignsPerformed data entry for Student Advantage card enrollments

Ba, Communications, Gpa In Major – 3.9 | Overall Gpa – 3.6

Activities and Societies: - Lambda Pi Eta - Residential Life - Green Team - Alcohol Choices Education (A.C.E.) Peer Educator- Graduated.

Education record

Activities and Societies: - National Honors Society - Envirothon Team - Cross Country Team