Areli Gutiérrez Email & Phone Number

Sydney, Australia

Sydney, Australia

Responsible for providing corporate service and project support to the Operations team, as well as to 20 staff across 10 different countries. - Liaised between various internal and international stakeholders to enhance collaboration towards the offshore network expansion.- Provide administrative support on tasks like meeting schedules, reports, databasemanagement, invoice payment, among others. - Collaborated on the onboarding process for the overseas staff, including the creation of anonboarding handbook and international logistics for laptop shipment. - Collaborated on the development of Business Continuity Plans for the various offices overseas.

Sydney, Australia

Responsible for assisting with the management of Corporate Engagement activities and events of the Department of Marketing that enhanced a liaison between the industry, the department and the students. - Collaborated with administrative tasks for events as the ANZMAC Mid-Year Colloquium and AMIMentoring Program through pre-event communications with attendees, registrationmanagement and post-event follow-up surveys and reporting.- Contributed to news story writing for the department’s newsletter and Macquarie BusinessSchool webpage.- Developed a simplified a database with industry contacts and events attendees.

Sydney, Australia

- Analysed and reported on relational surveys to channel customers’ satisfaction and enquires to the different departments of the organisation and maintained verbal and written communication with internal and external customers.- Collaborated in the creation of the company’s monthly newsletter.- Provided administrative support, order quotation and product delivery. - Strategic account management, prospecting and developing target accounts. - Developed a database with customer's information that would help the organisation identify the opportunities within each account.

Sydney, Australia

Collaborated on maintaining positive customer relationships and loyalty. - Provided high-quality customer service by solving enquires on products and renewals. - Maintained communication with customers to process licenses renewals and new purchases orders through quotation and invoicing.- Worked closely with sales and support to ensure customer had a good understanding of the product. - Cultivated customer satisfaction with forward-thinking strategies focused on addressingcustomer needs, resolving concerns and licences renewals.- Ensured that systems of record concerning contracts, products, purchase and renewal dates were accurately recorded and agreed with each client.

Guadalajara, Jalisco, Mexico

Responsible for coordinating the international shipment of goods, ensuring a cost-effective method via land, sea or air. My tasks included developing working relationships with clients and shipping providers across the globe. - Supervised and coordinated international trade operations and logistics for a variety of clients like Kimberly Clark and Tupperware. - Advised on international trade requirements and policies and analysed customs documentation for import and export operations. - Collaborated with the creation and development of the Import Department by supervising and training new team members. - Maintained strong relationships with a variety of national and international stakeholders.

Guadalajara, Jalisco, Mexico

- Analysed documentation and process for logistics, supply chain and customs´ declaration.- Reported on customers’ purchase orders identifying areas of opportunities and strengths.- Cooperated with worldwide suppliers to develop an internal process that facilitated the follow-up of purchase orders, improving the deliveries for the customers.

Guadalajara, Jalisco, Mexico

Accountable for planning the recruitment, training and allocation of volunteers and supervised their responsibilities before and during the Pan American and Parapan American Games. - Developed and delivered the strategy to interview, select and allocate more than 800 volunteers required for the International Relations department. - Trained, coordinated and supervised a team of 120 volunteers who assisted the Presidents of Olympic Committees and International Sport Federations.- Contributed to the development of a series of events for the Protocol department.- Provided high quality service to national and international VIP attendees.

Master Of International Business With The Degree Of International Communication, Business And Arts, Distinction Average

Activities and Societies: Global Leadership Program

Diploma, Event Planning

Ba International Relations, International Relations And Affairs

Activities and Societies: Grupo Estudiantil, Red Juvenil

Semester Abroad, International Relations

Enrolled in undergraduate and postgraduate units in French language