Aretha Thompson Email & Phone Number

• Demonstrates effective coaching and leadership toward the acquisition and development of colleagues, resulting in outstanding customer experience and service• Manages and delivers successful targets to achieve profitable branch P&L results• Responsible for operational soundness, branch audits, compliance, and adherence to policies and procedures• Coached and lead staff to perform highest level of operational soundness• Monitored branch service quality levels• Assumed accountability and provided appropriate resolutions to complex customer issues and concerns• Developed in depth product knowledge to aid in branch growth• Building relationships with local business to expand product growth

• Managed and resolved member issues and concerns through multiple channels, such as email, chat, and telephone• Managed various types of products and services, including deposits accounts and consumer lending• Extensive knowledge of using multiple systems (such as CRM, Ultradata, Vantiv, Intuit, etc.)• Located customers, and if applicable, provided financial counseling in order to meet their financial responsibilities• Reconciled customer disputes• Complied and reviewed data for management monthly reports• Prepared necessary documents needed for foreclosure or repossession purposes• Responsible for handling large cash amounts and balancing teller draw• Cross-sold suitable products and services for best financial outcome

Master Of Arts (Ma), Communication, General

Bachelor Of Science (Bs), Integrated Studies

Associate Of Science (A.S.), Business Administration And Management, General