Areeba Reusch Email & Phone Number

Melbourne, Victoria, Australia

Managing both the Co-Founders' diaries, managing conflicts, rescheduling cancellations and communicating issues promptly to ensure the smooth running of one of the top UCAT tutoring companies in AustraliaManaging both the Co-Founders' inboxes, managing tasks to completion and identifying and flagging critical correspondencesManaging the schedule of our top-performing tutors and helping them in any capacity to help them succeed in their roleOrganizing company meetings, pre-empting meeting preparation requirements, taking minutes during the meeting and following up on post-meeting action items where requiredManaging this role remotely for over 8 months after the COVID outbreakDeveloping and putting into practice new procedures such as the "Welcome Call Policy" which cut the number of student emails we received with common student challenges by 80%Reading several books on how to create exceptional customer experiences. Then, establishing service values that allow us to create such experiences and ensuring they’re followed by all staff-- including the Co-FoundersEstablishing refund procedures that cut refund processing time by halfCreating an open and friendly line of communication (via phone & email) with over 250 students to ensure they feel comfortable to reach out when they need helpMaintaining and fostering the growth of the relationship with our partner company in UK

Completing 2 high performing sales courses to maximise my potential in this roleExceeding sales targets for our premium course despite lack of prior experience with a closing rate of 30%Onboarding new students by adding them to our courses and onto company databases accurately for record keeping

Ensuring all student emails and requests are responded to within 24 hours and receiving a yearly average customer satisfaction rating of 95% in 2018 and 98% in 2019/2020Working effectively and providing support to a multidisciplinary team of Tutors, our Marketing Team and AccountantIdentifying common customer challenges and actively suggesting and implementing better solutions

Melbourne, Australia

Providing administrative support to a multidisciplinary team of Financial Advisers, Paraplanners and Financial Consultants Providing office support to over 50 staff members by copying, scanning and filing documentation where neededManaging the office space and ensuring that it is well- stocked with office supplies and fully functional equipment (scanner, laminator, shredder and binding machine)Developing, maintaining and fostering the growth of relationships with over 200 clients yearly through regular communication (over phone, in person and via emails)Managing client requests and troubleshooting/ escalating them when necessary using company databasesManaging client accounts and prioritising tasks to ensure all legal documentation for client accounts is submitted within strict timeframesEstablishing outbound communication with all the main Superannuation and Insurance providers in Australia